FIS Customer Service (CSR) reviews

3.1

40% would recommend to a friend

(332 total reviews)
avatar

Stephanie Ferris

51% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated FIS with 3.1 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. FIS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

332 reviews
2.0
Sep 4, 2025

Okay company

Recommend
CEO approval
Business Outlook

Pros

The only advantage of working here is that they have work from home.

Cons

Management is poor. Too much work pressure, no breaks/breather allowed in between. You get break as per schedule, for dot 30 minutes, if you’re not back by that time, they start reducing your login hours and mark half day, even if you’re 2 minutes late. No chance of growth. No cooperation. No empathy.

5.0
Aug 28, 2025

csa

Recommend
CEO approval
Business Outlook

Pros

it is a very good company with a positive environment and good salary

Cons

There’s nothing bad about this company

4.0
Aug 13, 2025

Content

Recommend
CEO approval
Business Outlook

Pros

Health benefits and great place to grow your career.

Cons

Constant reorganizations, poor customer and product services for some products.

Viewing 10 - 12 of 332 Reviews

Glassdoor has 15,178 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.