FIS Customer Service (CSR) reviews

3.1

40% would recommend to a friend

(332 total reviews)
avatar

Stephanie Ferris

51% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated FIS with 3.1 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. FIS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

332 reviews
3.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home and decent pay with 2 consecutive week offs.

Cons

No clarity during training regarding mandatory sales target ( being in inbound calls) Pressurized on each and every aspect like going on unproductive aux even for a few seconds Keeps reminding of 2 way conversation with the company but never gave chances for any. Ultimately we have to acknowledge all the audits to avoid clashes which also leads to markdowns.Your genuine excuses are not bothered.

5.0
Oct 29, 2025

None

Recommend
CEO approval
Business Outlook

Pros

Perks there are many of you offer a lot of options

Cons

None the travelling can’t be easy

2.0
Oct 18, 2025

Good place to start

Recommend
CEO approval
Business Outlook

Pros

The learning experience with the ability to encounter different tasks daily.

Cons

The on-call and lack of resources. Culture was also not great during my time there.

Viewing 7 - 9 of 332 Reviews

Glassdoor has 15,176 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.