FIS Customer Service (CSR) reviews

3.1

40% would recommend to a friend

(332 total reviews)
avatar

Stephanie Ferris

51% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated FIS with 3.1 out of 5 stars, based on 332 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. FIS is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

332 reviews
4.0
Dec 16, 2025

Good place

Recommend
CEO approval
Business Outlook

Pros

Food Coupons, incentives, good management for the most part

Cons

Transport leaves and process overall nothing much bad

1.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

a half decent pay check

Cons

no career advancement, no raises, unorganized staff/training/training material, unhelpful leadership, multiple system issues, rules consistently changing without notice, no human to speak with when needing assistance,

Viewing 4 - 6 of 332 Reviews

Glassdoor has 15,176 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.