Pros
For the Support side of things: Great training program for getting you familiarized with how the company and how the software works. Great front end software in general, very clean and easy to use. Great co-workers, willing to help. If you're new to tech fareharbor is a great option to get that experience needed because again they do put in a decent amount of time to train new hires. Typically flexible schedule and even more so if there are enough staff to switch days with, which is probably not the case if they are hiring you. You hold so much information about how to use the software moving into an account manager role is a very realistic career move as long as you make friends with the people interviewing you/making the decision. If you like a more hands-off approach to management you can definitely keep your head down and work without being bothered in this role. If you're driven by competition among peers, numbers are a big deal here and announced/displayed often. Some of the issues and troubleshooting scenarios really do require a lot of thinking and can be very rewarding when solving or finding a solution.
Cons
For the Support side of things: Culture reviews do not apply to the support team. You do not turn off your phones, you do not leave your desk, you do not go out for lunch with your team or other co-workers. Lunches are 30min which I promise barely gives you enough time to even decompose from the stress of the back-to-back calls to even figure out food in time. If you're scheduled to work during some team outing and can't get someone to cover, you're not going. If they decide to be nice and let us all turn our phones off to join a company Friday update or meeting then you come back to your desk and then have 10 missed calls and 30 emails and you'll never catch back up on your work so it's not even worth it. Managers have very little regard for your sanity and if they do they do not show it. Never have I have worked alongside such a distant set of upper management. How hard is it to reach out to a member of your staff and ask "How are you doing today?", "That seemed like a tough call, I'm sorry", "Your productivity was amazing this week". The way the support team operates and the workload you take on is NOT what a normal support team looks like. 100-200+ tickets/emails in the queue at all times is not something you want in your life, I promise. Not to mention some of the issues you are dealing with are things that take serious brainpower, stress, and investigating. A 1-hour phone call is not abnormal here! What is abnormal is the workload and assistance you are providing vs the paycheck you are receiving. I recommend you ask very serious questions and interview them about the role just as much as they interview you for the role. Ask to chat with some of the current employees in the role before taking on the position or reach out to them on Linkedin to get real/trustworthy information. Read the rest of the reviews on here. You Deserve Better.
