Figure Customer Success Operations Associate reviews

- Poor communication from the top to the bottom. Supervisors do not find anything out until a few moments before they themselves have to share information. - Employees have very little say in the changes that happen at work - Do not care to train or coach you on errors made, much more likely to let you go before helping you. - They have a tendency to make changes that negatively impact employees on the CSA level and do not care to offer solutions to concerns that are brought up by employees until several months down the road if at all. These issues include but are not limited to: increased compensation, diversity concerns, and hybrid policies. - They brand themselves as inclusive and diverse but there is a large discrepancy in their management hires. over 75% of acting management are white while POC CSA's make up over 50% of the workforce in lending

Call center environment. Pacific Standard time work hours.