Item: Figure
Rating: 5
Author: Current employee - Customer Success Manager

Question 1

Is Figure a good company to work for as a Customer Success Operations Associate?

Accepted Answer

Customer Success Operations Associate professionals working at Figure have rated their employer with 2.8 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Figure employees being 3.7 out of 5 stars. Search open Customer Success Operations Associate Jobs at Figure now and start preparing for your job interview by browsing frequently asked Customer Success Operations Associate interview questions at Figure.

Question 2

Does Figure pay Customer Success Operations Associate employees well?

Accepted Answer

Customer Success Operations Associate professionals rate their compensation and benefits at Figure with 3.6 out of 5 stars based on 26 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Success Operations Associate salaries at Figure.

Question 3

How happy are Customer Success Operations Associate professionals working at Figure?

Accepted Answer

17% of Customer Success Operations Associate employees at Figure would recommend their employer to a friend. This rating has increased by 418% in the past 12 months. Customer Success Operations Associate professionals have also rated Figure with a 2.8 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 2.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at Figure?

Accepted Answer

Customer Success Associate (22), CSA - Customer Service Associate (18), Software Engineer (14), Senior Software Engineer (10), Staff Software Engineer (7), Manager (5), Business Analyst (4), Customer Service Associate (4), Director (4), Office Coordinator (3), Product Manager (3), Senior Customer Success Associate (3), Anonymous (2), Associate (2), Associate Software Engineer (2)

Question 5

What are the pros of working at Figure according to real employee reviews?

Accepted Answer

"Most of the people are great and really kind" ((in 25 reviews)); "Great community and culture." ((in 19 reviews)); "The pay is great and promotion within the role is fairly easy if you put in the work/KPIs to stand out." ((in 12 reviews)); "The AMAs with Mike and senior leadership is great." ((in 11 reviews)); "Growth opportunities" ((in 9 reviews))

Question 6

What are the cons of working at Figure according to real employee reviews?

Accepted Answer

"Certain managers don't know the processes as in" ((in 6 reviews)); "3: They have combined 2 diffrent departments together and doubled the work without any pay increase." ((in 4 reviews)); "working people that have been there for years and expanded their knowledge on the product and enhanced trainings and projects for Figure." ((in 4 reviews)); "Upper management can care less about your concerns." ((in 4 reviews)); "Long hours and burnout culture." ((in 3 reviews))

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