Figure Customer Success Operations Associate reviews

Where do you even begin? Everything within this company moves with the wind. Every other day rules and regulations change, and applied to whom they deem fit. First red flag was, “LLC.”, being on the offer letter. Employed here shy of 10 months and had 5 different schedules. Two during training and 3 in production within the last 4-6 months. The hiring process is slim to none. Very unprofessional. Don’t have a hiring team/department. Whomever they can grab for an interview, guess what? That’s your interviewer. The left hand never knows what the right hand is doing. When I say, “ Go with the wind”, I mean just that.You have people in management, considered, “operation managers”, in which I use the term very loosely. I wouldn’t give these “OM’s”, the title of being a team lead of a good day. You have people in positions with no management experience. Furthermore, prior job was working at Ruby Sunshine. Believe they think they still mentally work there. Was allowed to say and do whatever to individuals, with no repercussions. Younger people who also lack management skills, that feel they can do and say what they want to others. Then when something is returned to them they go run to HR. This company doesn’t like people that will stand up for themselves and not tolerate disrespect from the higher ups. They act like someone is supposed to bow down to them then and kiss their feet. If you have a voice, I wouldn’t advise you to attempt to even work here. They will put a target on your back and try everything in their power to get you to either quit or get fired. Get the kids out of management and maybe there will be some growth. The company is trash. Metrics change on the regular to make them harder to obtain to lower your bonuses. There is no diversity within the company. They look down on you as if you’re beneath them. Head guy, is very rude and disrespectful. He doesn’t speak and if you walk by him and even say good morning, don’t expect anything in return. There is no culture with the company. Seems like every other day your job titles changes with no additional pay. Nothing minor like processes changes, literally your job description changes. There go to is, “we pay for performance”. It don’t matter what you deem might be great, if I’m having to do more work, individuals should be paid for it. Go from allowing you to work in office when you want to assigning in office days. If those days didn’t work for you and you worked from home, occurrence. If they handed out pay increases like they do occurrences, maybe this company will retain their employees. You couldn’t pay me to recommend anyone to this company. Hire you for FT, you get to training and it’s actually PT. This is company is the definition of tell you anything to get you into the door.