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      Figure

      Engaged Employer

      Figure reviews

      3.7

      65% would recommend to a friend

      (58 total reviews)
      avatar

      Michael Tannenbaum

      81% approve of CEO

      67% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.6

      Culture & values

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.5

      Senior management

      Ratings by demographic groups

      Reviews by job title

      58 reviews

      Reviews about "Compensation"

      Return to all reviews
      5.0
      Aug 28, 2025

      Wonderful place to work

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Competitive pay -Great coworkers -Lots of PTO and paid holidays -Well-stocked Kitchen for long days -Management is always there to help and not badger

      Cons

      -Training can leave you feeling unprepared (it moves fast but is robust) -Few opportunities currently for full WFH

      3.0
      Jul 24, 2025

      A Fairly Nice Call Center w/a Start-Up Type of Atmosphere

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lots of snacks, drinks, games and comfy seats in the breakroom. - Outside balcony to eat lunch and decompress. - Most of the people are nice and helpful. - Employer-paid insurance that provides pretty good coverage. - Parking stipend. - A couple of parking garages for paid parking. - Employer-paid notary training. - Lots of overtime. - Free gym in the building. - A fair amount of PTO is provided. - Casual dress code.

      Cons

      - They used to have healthy snacks, but now it's 90% junk food. - Training seemed thorough until new products were introduced, and then there were mostly crash courses. - Lots of attrition due to the amount of work vs. pay. - Shift bids. - There is virtually no downtime. - There does not appear to be a clear path, training or feedback to foster growth. - Not a lot of diversity and there are no Employee Resource Groups. - Metric-driven atmosphere that does not appear to focus on the strengths of the employee. - Not a lot of feedback on how to improve when mistakes are reported by Quality Assurance. - Hard to find parking in downtown Reno. - Processes and procedures change rapidly and there is not a lot of time to read the changes that are posted due to the volume.

      avatar
      Figure Response
      10mo
      Thank you for taking the time to share your review. We’re glad to hear that you appreciate the office perks as well as your colleagues. We also appreciate your constructive feedback around training, career development, feedback loops, and processes. These are all areas we are actively working to improve, especially as we continue to grow and evolve as a company. Building a workplace where all employees feel represented and supported is important to us, and feedback like yours helps guide our efforts. Thank you again for your perspective and for contributing to the ongoing conversation about how we can make Figure an even better place to work.
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