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Firestone Complete Auto Care

Engaged Employer

Firestone Complete Auto Care reviews

3.0

39% would recommend to a friend

(1,731 total reviews)
avatar

Marko Ibrahim

52% approve of CEO

34% positive business outlook

Firestone Complete Auto Care has an employee rating of 3.0 out of 5 stars, based on 1,731 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Firestone Complete Auto Care employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Mar 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Some of the best traning in the industry, rewarded for getting ASE certifications, ($250 bonus per cert + $500 for L1) decent work environment, good benefits and retirement plan

Cons

Management is all numbers driven, if you don't meet expectations you are replaced, demoted, or terminated. You are guaranteed 75% of your clock hours, up to 30 a week, but are often worked 50+ hours a week and unless you are REALLY fast you won't go over 100% productivity. Motorist Assurance Program ensures flat rate times barely pay what it actually takes you to do the job while the company doubles and even triples the cost of parts to make up the difference (allowing the company to rake in profits while screwing over the technician)

4.0
Mar 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Best training in the industry, rapid advancement, employees are empowered to handle customer issues.

Cons

An overabundance of redundant, unnecessary reporting and paperwork. Dishonest sales practices are ignored or even rewarded. Mistakes are dealt with through termination. Heavy employee turnover.

1.0
Feb 28, 2013

Pays the bills

Recommend
CEO approval
Business Outlook

Pros

FIrestone Complete Auto Care is a company of chance and luck. If by chance you get placed in a preforming store then by luck you can move up with the company. However, the best thing about working for the company is some of the people you work with. But then again that could be said about any company.

Cons

Being fairly optimistic I didn't see many cons, at first. However, after being with the company through three advancements in my career, I now see the joke that it really is. Upon hire you will be dazzled by incomes you can achieve and competitive wages. However, the income you can achieve is accurate, but you have to be at the right store and at the right time and in the right position. Not every store is a super store. Most the tech gripe about the pay, then again it is "flatrape" as another poster posted. Your general sales associate comes in at low wages and is expected to work long hours, weekends, and holidays. Don't even mention taking days off. Although you are granted a few days here and there, since most stores are short staffed you have no freedom or life, only work. Management at the district, zone, and corporate level micromanage everything, so get ready to walk on eggshells all day long. The list goes on, but in short pay is mediocre at best, long hours, no work/life balance (and the company could careless about their employees), and pay is only good to cover the bills, not the headache you'll get working here.

Viewing 1651 - 1653 of 1,731 Reviews

Glassdoor has 1,755 Firestone Complete Auto Care reviews submitted anonymously by Firestone Complete Auto Care employees. Read employee reviews and ratings on Glassdoor to decide if Firestone Complete Auto Care is right for you.