Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 135 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 104 reviews)); "Work/life balance is good but the people are the BEST!" ((in 49 reviews)); "Great Training" ((in 47 reviews)); "Great work environment and people" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 57 reviews)); "Salary is low for the average" ((in 43 reviews)); "Dismissive upper management." ((in 32 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

4.0

Jan 20, 2025

Good experience

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Good team Schedule Flexibility Fun events

Cons

Management can be hit or miss sometimes

FirstService Residential Response

Thank you for taking some time to leave us a review. We are glad to hear that you had a positive experience with us! Wishing you the best in your future endeavors. - Emily, Global Director of Talent Acquisition

4.0

Aug 19, 2024

Admin Assistant

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Pretty Good Work Home Balance

Cons

Pay could be better but good for the area

FirstService Residential Response

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jul 26, 2024

Company with values

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

I have worked for FirstService for a little over three years, and this years has been a great time. The company gives you support on a daily task and not-that-common. Competitive salary and paid time off is a great bonus

Cons

I do not noticed cons as of that moment

FirstService Residential Response

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 13 - 15 of 87 Reviews

Jobs at FirstService Residential

Administrative Assistant

Administrative Assistant

On Call Receptionist (Evenings/Overnights)

Administrative Assistant

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

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Good experience

Admin Assistant

Company with values

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