Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 121 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 104 reviews)); "Work/life balance is good but the people are the BEST!" ((in 51 reviews)); "Great training" ((in 50 reviews)); "Great work environment and people" ((in 34 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 123 reviews)); "Management is bad but can improve" ((in 104 reviews)); "Having a bad manager as a boss" ((in 54 reviews)); "Salary is low for the average" ((in 43 reviews)); "Dismissive upper management." ((in 28 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

5.0

Apr 8, 2025

Good Place

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

leadership, work and life balance, friendly, great culture.

Cons

you will have to jump around from location to location for promotions.

FirstService Residential Response

Thank you so much for taking the time to complete a review. We are thrilled you're enjoying your time at FirstService Residential! - Emily | Global Director, Talent Acquisition

3.0

Mar 13, 2025

eh

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

great people, loved the work, very much a team environment

Cons

leadership failed understand process and procedure

FirstService Residential Response

Thank you for commenting on your experiences and ideas for improvement. We appreciate your thoughtful feedback and will pass it along to the appropriate people. - Emily, Global Director, Talent Acquisition

4.0

Feb 24, 2025

It’s ok

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Plenty of Room to grow since they have many properties and locations

Cons

Cliquey, but not that bad

FirstService Residential Response

Thank you for taking a few minutes to share your positive feedback with us and hope you're doing well in your new endeavors! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 10 - 12 of 87 Reviews

Jobs at FirstService Residential

On Call Receptionist (Evenings/Overnights)

Administrative Assistant

Administrative Assistant

Administrative Assistant

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Place

eh

It’s ok

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