Is FirstService Residential a good company to work for as a Customer Service/Administrative Support?

Customer Service/Administrative Support professionals working at FirstService Residential have rated their employer with 3.6 out of 5 stars in 87 Glassdoor reviews. This is a lower than average score with the overall rating of FirstService Residential employees being 3.8 out of 5 stars. Search open Customer Service/Administrative Support Jobs at FirstService Residential now and start preparing for your job interview by browsing frequently asked Customer Service/Administrative Support interview questions at FirstService Residential .

Does FirstService Residential pay Customer Service/Administrative Support employees well?

Customer Service/Administrative Support professionals rate their compensation and benefits at FirstService Residential with 3.4 out of 5 stars based on 87 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service/Administrative Support salaries at FirstService Residential.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 135 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 104 reviews)); "Work/life balance is good but the people are the BEST!" ((in 49 reviews)); "Great Training" ((in 47 reviews)); "Great work environment and people" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 57 reviews)); "Salary is low for the average" ((in 43 reviews)); "Dismissive upper management." ((in 32 reviews))

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

3.6

75% would recommend to a friend

(87 total reviews)

David Diestel

75% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.7

Culture & values

3.5

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

Customer Service/Administrative Support employees have rated FirstService Residential with 3.6 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Customer Service/Administrative Support professionals have a good working experience there. FirstService Residential is rated in line with the average (within 1 standard deviation) by Customer Service/Administrative Support professionals compared to other employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

87 reviews

1.0

Jun 12, 2024

Unsafe and unreliable

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Vacation days where the only good thing about this job

Cons

No help or support from coworkers or management. No training or information on the job itself. worst management ever. scammers

FirstService Residential Response

Thank you for taking the time to share your feedback. We are deeply disheartened to hear of your experience during your time with us. Our commitment is unwavering when it comes to ensuring that our workplace embodies our core values, and we are sorry to learn that your experience did not mirror this commitment. - Emily, National Director of Talent Acquisition

4.0

May 29, 2024

Pay

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Good management and supportive work environment

Cons

heavy workload as many assistants support multiple managers

FirstService Residential Response

Thank you for taking a few minutes to share your positive experience with us! - Emily, National Director of Talent Acquisition

2.0

May 5, 2024

work

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

simple application and interview process

Cons

not the best pay for people

FirstService Residential Response

Thank you for providing your feedback on your experience with us. We will be sure to pass along your feedback to the appropriate groups, as we are always focused on continuous improvement. - Kait, Communications and Engagement Manager

Viewing 16 - 18 of 87 Reviews

Jobs at FirstService Residential

On Call Receptionist (Evenings/Overnights)

Administrative Assistant

Administrative Assistant

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Part Time Administrative Assistant

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FirstService Residential

FirstService Residential Customer Service/Administrative Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unsafe and unreliable

Pay

work

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