Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "hour"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

5.0

Feb 4, 2026

Good place to growth and learn more about the process.

Associate

Recommend

CEO approval

Business Outlook

Pros

Helpful Manager and friendly teammates Good training and learning chances more in the process.

Cons

Career growth can take time Long hours during busy times Workload is high during peak times

Firstsource Solutions Response

5mo

Thank you for your valuable feedback. We’re glad to hear that you’ve had a positive experience with supportive managers, friendly teammates, and strong training and learning opportunities within the process. Longer hours or increased workload during busy periods are aligned with client and operational demands, and we continuously plan resources to manage such peaks effectively. Strengthening learning initiatives and enhancing career path visibility remain key focus areas for us.

1.0

Apr 21, 2026

Data entry pay

Data entry specialist

Recommend

CEO approval

Business Outlook

Pros

Easy work Flexible hours or shifts

Cons

Low pay Micro manage Extra numbers

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s good to hear that you find the work easy and appreciate the flexibility in shifts, which can support better work arrangements. Your concern regarding pay is noted; compensation is aligned with company standards and performance structure, but feedback like yours helps us understand employee expectations better. We also note your points on micromanagement and additional workload. While some workload variations may be driven by business requirements, ensuring balanced supervision and clear expectations can help improve the experience.

5.0

Mar 25, 2026

Great place to learn and Grow

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Work with friendly team members

Cons

Long working hours and night shifts

1.0

Mar 19, 2026

Treat staff better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My colleagues are about the only thing

Cons

Absolutely zero regard to employee's welfare, disabilities or mental health. Constant procedure changes. Unreasonable work hours lead to impossible work life balance. Treated as second class employees simply due to being contractors. HR looks for excuses to benefit themselves rather than genuinely looking out for their employees. Zero sick pay. If you have more than a few sicknesses in a year you have to promise 100% attendance for 6-12 months or you won't have "shown enough improvement." Because of no sick pay people will come into the office sick and it will spread fast. No benefits given for seniority. I've worked there 5 years and wasn't even thanked.

5.0

Mar 26, 2026

Firstsource

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Everybody gets a chance irrespective of their age and educational background.

Cons

Working hours and rotatonal shifts.

4.0

Jun 20, 2026

Good company, but high pressure for long hours

Rcm specialist

Recommend

CEO approval

Business Outlook

Pros

Good company but no work life balance

Cons

always pressures to extend work timing

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you consider Firstsource a good company to work for.

4.0

Jul 22, 2026

Great place to build your career.

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great learning environment with supportive team members. Flexible working hours and good career growth.

Cons

Communication between departments could be improved. Work-life balance gets difficult during peak project deadlines.

5.0

Apr 22, 2026

Good learning experience but needs better management support

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good work environment with supportive teammates. Opportunities to learn new skills and handle different types of customers. Job provides stable income and basic benefits.

Cons

Work pressure can be high during peak hours. Limited growth opportunities for long-term career. Management communication and support can be improved.

Firstsource Solutions Response

2mo

Thank you for your detailed feedback. It’s great to hear that you value the supportive team environment, learning opportunities, and the stability the role provides. Exposure to diverse customer interactions is indeed a strong area for skill development. While IJP opportunities are available, ensuring greater visibility, accessibility, and guidance around these can help employees better leverage them for career progression.

4.0

Jun 24, 2026

Great training for freshers, but long hours can burn out

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Excellent for Freshers and Learning: For those just starting their careers, Firstsource is widely considered a great training ground. The onboarding process helps employees build strong professional communication, problem-solving skills, and domain knowledge (especially in healthcare billing and banking)

Cons

Work-Life Balance & Long Hours: Depending on the process (especially international campaigns), employees often face demanding shift timings, night shifts, and occasional mandatory overtime during peak periods, which can lead to rapid burnout.

Firstsource Solutions Response

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you consider Firstsource a strong platform for freshers to begin their careers and that the onboarding process helps in building communication skills, problem-solving abilities, and domain knowledge. It is encouraging to know that these learning opportunities have contributed positively to your professional growth. We understand that these factors can be challenging, and such requirements are driven by business and client needs. We remain committed to supporting employees through proper workforce planning and operational support.

Viewing 1 - 3 of 270 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

Remote

View job

Patient Advocate Specialist

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Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews about "hour"

Ratings by category

Ratings by demographic groups

Reviews by job title

Good place to growth and learn more about the process.

Data entry pay

Great place to learn and Grow

Treat staff better

Firstsource

Good company, but high pressure for long hours

Great place to build your career.

Good learning experience but needs better management support

Great training for freshers, but long hours can burn out

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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