Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews

5.0

Jun 23, 2026

Fantastic work culture with job stability and growth

Associate

Recommend

CEO approval

Business Outlook

Pros

First Source Solutions LTD is a GREAT PLACE TO WORK Around 36000 employees across 10 countries work here. I am proud to complete my 1st Year Work Anniversary that I have never experienced very organised and friendly environment anywhere. It has won many Awards and Rewards across the globe and fast growing company and providing Job stability to its employees ✌️😍😊 Very Happy for its work culture.

Cons

To allow our parents or family members to visit the company annually.

Firstsource Solutions Response

16h

Thank you for taking the time to share your thoughtful feedback, and congratulations on completing your first work anniversary with Firstsource. We are delighted to hear that you have had such a positive experience and appreciate the organized and friendly work environment, strong work culture, job stability, and growth opportunities within the organization. It is encouraging to know that these aspects have made your journey with Firstsource rewarding.

2.0

May 17, 2026

Chill work environment but management favoritism exists

Associate

Recommend

CEO approval

Business Outlook

Pros

chill account and relatively not a hard core CSR

Cons

Management is sometimes an issue especially in terms of having favorites

Firstsource Solutions Response

1mo

Thank you for sharing your feedback and experience. We’re glad to hear that you found the account environment relatively comfortable and manageable. We encourage you to connect with the HR team for a one-on-one discussion so that your concerns can be understood and addressed appropriately.

5.0

Apr 15, 2026

Fast paced with high growth potential

Associate

Recommend

CEO approval

Business Outlook

Pros

Great work life balance Supportive leadership Good pay Good IT team Wide database, global spanning various industries

Cons

No negative impacts from the company till now until 1 year

Firstsource Solutions Response

1mo

Thank you for your feedback. It’s great to hear that you value the strong work-life balance, supportive leadership, good compensation, and efficient IT support. The wide global exposure across industries is also a significant advantage.

Viewing 1 - 3 of 66 Reviews

Jobs at Firstsource Solutions

Post Closing Associate

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