Is Firstsource Solutions a good company to work for as a Senior Analyst?

Senior Analyst professionals working at Firstsource Solutions have rated their employer with 4.7 out of 5 stars in 72 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Analyst interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Analyst employees well?

Senior Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 72 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Analyst salaries at Firstsource Solutions.

How happy are Senior Analyst professionals working at Firstsource Solutions?

99% of Senior Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Senior Analyst professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 133 reviews)); "Good work environment and Colleagues" ((in 125 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 93 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Senior Analyst reviews

4.7

99% would recommend to a friend

(72 total reviews)

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.6

Career opportunities

4.5

Work/Life balance

4.5

Senior management

4.4

Compensation and benefits

Senior Analyst employees have rated Firstsource Solutions with 4.7 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Senior Analyst professionals have an excellent working experience there. Firstsource Solutions is rated 22% above average by Senior Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

72 reviews

5.0

Jun 25, 2026

Supportive environment with focus on growth and learning

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Encouraging people, continuous learning, career growth

Cons

No cons, everyone are supportive

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you value the encouraging environment, continuous learning opportunities, and career growth within the organization. It is also encouraging to know that you find the team supportive and have not experienced any concerns. Your positive feedback is greatly appreciated and motivates us to continue fostering a collaborative and growth-oriented workplace.

5.0

Jun 23, 2026

Positive environment with good management and growth opportunities

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

I personally liked the company's environment, good management and growth opportunities.

Cons

Overall this a good organization in all aspects.

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the work environment, management, and growth opportunities within the organization. It is encouraging to know that your overall experience has been positive.

4.0

Jun 23, 2026

Honest review

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Experienced team and strong support system

Cons

Need to conduct more extra activities

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the experienced team and the strong support system. It is encouraging to know that these aspects have contributed positively to your overall experience.

Viewing 1 - 3 of 72 Reviews

Jobs at Firstsource Solutions

Quality Control Analyst II

Systems Integration Developer

Remote

View job

Sr. Provider Enrollment Specialist

United States

View job

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Senior Analyst reviews

Firstsource Solutions

Firstsource Solutions Senior Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive environment with focus on growth and learning

Positive environment with good management and growth opportunities

Honest review

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions