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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews about "layoff"

      85% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      9 reviews
      3.0
      Jun 5, 2023

      Operations

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will learn more to grow

      Cons

      Layoff, they will layoff people very easily

      avatar
      Firstsource Solutions Response
      3y
      Thank you for taking the time to leave a review. We are glad to hear that you have found opportunities to learn and grow during your time with us, employee growth and development are important aspects of our organization. While every business faces its own unique challenges, it is our priority to handle any workforce changes with care, empathy, and transparency. We understand the impact such decisions can have on individuals and provide all the support we can during tough situations.
      4.0
      May 4, 2024

      Work life

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life and timings are very comfortable.

      Cons

      Job pressure in particular projects and project is ramp down immediately they will be layoff the employees, this reason is very bad thing is FSL.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. we understand that a comfortable work-life balance and flexible timings are important for our employees' well-being. We recognize that job pressure, particularly on certain projects, can be challenging. Additionally, we acknowledge that the need to ramp down projects can sometimes lead to difficult decisions, including layoffs. These decisions are driven by business requirements and the need to adapt to changing circumstances. We strive to manage these transitions as thoughtfully and supportively as possible, offering resources and support to affected employees during such times. Our goal is to balance business needs with the well-being of our workforce.
      5.0
      Sep 26, 2023

      Wonderful company

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best company and colleagues are very good and the management too

      Cons

      Sudden layoffs and not the proper response to employee

      avatar
      Firstsource Solutions Response
      2y
      Thank you for leaving a review. We're glad you see Firstsource as a good place to start a career, but we're sorry you don't feel valued. We take pride in valuing our colleagues and their contributions to our organisation. We run regular surveys to understand what would make our colleagues feel more valued and find ways to improve your experience with us. You are always welcome to speak to our friendly HR team about any specific issues.
      2.0
      Apr 25, 2016

      "Favoritism, UnderPay, Lack of Education"

      Patient account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros Pay is decent for the most part than other paying companies but the percentage raise is insane. Across the board, as they state, raises have been cut off to a .05. Our office is a ghost town... A lot of layoffs, resigning, and No Promises kept!

      Cons

      Favoritism is a problem at our Miami location! Hard real workers are treated poorly and not given the opportunity of equal back to back 2 days off in a row. Days off are separated. Under-educated / barely working employees given top quality care and are favored than those who are educated and working hard... Promises from upper management are voiced but never rendered. Manager has her right hand person that covers for her at all angles, gives her priority employee care than others at hand. Holidays are worked for on one half of hospitals while the other half has them officially off all year round. Scheduled hours are changed for all except one employee having the best hourly schedule just because... Manager/ supervisor favor some, than others. Lies, lies, lies.... Definitely not an Equal Opportunity Environment.

      3.0
      Dec 14, 2024

      Post closing

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training conducted by seniors who have more knowledge on the same process , Easy to learn , work from home option good to have more time instead office

      Cons

      Pay less Shift timing extends Recognition poor Layoff

      avatar
      Firstsource Solutions Response
      1y
      Thank you for sharing your feedback! We're glad to hear that you find the training provided by senior team members helpful, and the work-from-home option gives you more time. We understand that compensation and recognition are key areas for improvement. We follow company standards for pay, and we ensure that performance-based rewards and recognition are given to those who excel. We appreciate your input, and we are committed to continuing to enhance the recognition process to reward those who take on more responsibility and demonstrate strong knowledge and experience.
      4.0
      Mar 21, 2023

      Tableau dashboards

      Tableau developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good environment to work is one that fosters employee safety, growth and goal attainment. It is a workplace that promotes a positive culture, open and honest communication, compassionate team members, positive reinforcement, growth opportunities, positive thinking and good work-life balance. A good work environment can increase productivity, improve morale, foster growth and promote collaboration among employees.

      Cons

      This company is known for layoff its employees. The company has also faced legal challenges and public backlash for its unethical practices. This company is not a good choice for anyone who values job security.

      1.0
      Nov 14, 2025

      Not recommended

      Auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Timely salary credit every month

      Cons

      No job security and unexpected layoffs

      avatar
      Firstsource Solutions Response
      8mo
      Thank you for sharing your feedback. We’re glad to hear that you appreciate our commitment to timely salary disbursements and operational consistency. We understand your concern regarding job security and would like to assure you that Firstsource strives to maintain stability through strategic workforce planning and transparent communication. Any organizational changes
      1.0
      Mar 3, 2023

      N/A

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      You should not join this company, If you want to have a good career ahead. The CMT itself doesn’t know what to do with projects Projects Layoff in October 22 Amazon Aldera Simply for homes Infinity Learn Etc etc

      Cons

      *Again I would say do not join this company* Let it be any where in India

      1.0
      Jul 25, 2024

      Bad

      Underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing No improvement need to work like slaves

      Cons

      No job security suddenly layoff

      avatar
      Firstsource Solutions Response
      1y
      Thank you for sharing your feedback. We are genuinely sorry to hear about your concerns regarding job security and the ramp-down process. During ramp-down periods, we strive to handle transitions with as much transparency and support as possible. We are committed to providing clear communication and resources to help our employees navigate these changes. Our goal is to ensure that any necessary adjustments are managed thoughtfully and with consideration for our team members.
      Viewing 1 - 3 of 9 Reviews
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