Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

1.0

Dec 20, 2023

Beware of retaliation

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Compensation Remote WFH positions Flexible PTO

Cons

There has been a discernable shift since key leadership left in the culture at Five9. Workloads increasing, and some concerning changing around RTO and bonus structure that were not adequately addressed by leadership before implementing. A few others and I that had brought up diversity concerns to HR were put on vague "PIPs" despite being star employees prior, and let go with very little severance, or resigned because of the unfair treatment

Five9 Response

2y

We appreciate you sharing your perspectives. Our culture is vital to the success of our business, our customers and employees. We work diligently to maintain an environment which allows all our Five9 team members to feel comfortable sharing their knowledge and experience as we all work to bring joy to our customers. We regret to hear that you did not feel this was true during your years at Five9. We agree that diversity is something Five9 should continually be working on and supporting. Working toward addressing diversity at the hiring stage as well as within our Five9 community through the introduction of bias training and continued support of our ERGs is just the beginning! We wish you all the best.

1.0

Apr 19, 2016

Overall Disappointing Experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun events, good company culture and location and was good to experience an IPO. Benefits are ok.

Cons

Pay is not competitive, nepotism is annoying among leadership and I didn't feel my role was important. Legacy employees are blockers to the company success and leadership fails to make good decisions on company direction and staff. No growth opportunity for me because leadership only cares about certain departments.

1.0

Oct 31, 2023

Worst company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gives good RSU benefits and ESPP

Cons

No training , no compassion at all, my manager was so much disinterested and disrespectful since day1. No flexibility at all , I had to choose between my two appointments which one to go for, and when my brother in law passed away I went on bereavement leave and after returning from leave they fired me, such insensitive and inhumane behavior. They gave me performance as a reason for the termination, where as this is completely false, I was excelling in my performance however I wasn’t provided proper training. My manager seen me as a competition and a threat to her so she eliminated me in very immoral way. I regret investing my time and money in this company.

Viewing 19 - 21 of 756 Reviews

Jobs at Five9

Enterprise Customer Success Manager

Associate Customer Success Manager

Enterprise Customer Success Manager

Associate Customer Success Manager

Director, IT Program Management

Five9

Five9 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Beware of retaliation

Overall Disappointing Experience

Worst company to work for

Jobs at Five9

Five9 reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Five9 reviews FAQs

Jobs at Five9