Is Foundever a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Foundever have rated their employer with 3.9 out of 5 stars in 3,966 Glassdoor reviews. This is an average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Client Support Associate Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Foundever .

Does Foundever pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Foundever with 3.7 out of 5 stars based on 3,966 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4433) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1069 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 658 reviews)); "Environment is good and Benefits" ((in 470 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 364 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1175 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 797 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 234 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 144 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 135 reviews))

Foundever Client Support Associate reviews

3.9

76% would recommend to a friend

(3,966 total reviews)

Laurent Uberti

83% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,966 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Client Support Associate employees have rated Foundever with 3.9 out of 5 stars, based on 3,966 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

4.0

Apr 23, 2026

Newly hired

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ambience Food Diversity Greenery Cats

Cons

Timing Stinky washrooms Work life balance

3.0

Apr 22, 2026

Steady pay but poor growth and scheduling issues

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

steady pay Some good friends made at the company

Cons

wont pay you even if the outage is not your fault no opportunity to grow without knowing higher ups and getting recommended. Schedule accommodations is a terrible process that could take months.

Foundever Response

2mo

Thank you for sharing your experience and for your many years with Foundever. I’m glad to hear steady pay and the relationships you built with coworkers were positive parts of your time with the company. Feedback regarding scheduling processes, career growth opportunities, and operational communication is valuable as teams continue working to improve the employee experience. Foundever encourages associates to share feedback through the MAX survey and People Services so concerns and ideas can continue to be heard. I will also be sure this feedback is shared with the appropriate teams. Additional feedback can be shared directly at peopleservices@foundever.com. Jasmin at Foundever

1.0

Apr 21, 2026

Empowering work environment, but slow administrative processes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lets everyone do his job.

Cons

Administrative processes take a long time. They have to wait for a lot of days for that to be approved and released. They are no calibrated with the info. The sups need to work even in their free time. That's crazy!

Viewing 46 - 48 of 3,966 Reviews

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Foundever Client Support Associate reviews

Company ratings over time

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Reviews by job title

Newly hired

Steady pay but poor growth and scheduling issues

Empowering work environment, but slow administrative processes

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