Is Foundever a good company to work for?

Foundever has an overall rating of 3.9 out of 5, based on over 24,741 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Foundever to a friend and 71% have a positive outlook for the business. The best reviews about Foundever have been left by employees working as Director , Call Center Customer Service Representative and Recruiter .

Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"The work from home aspect is good" ((in 1056 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 662 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 477 reviews)); "Environment is good and Benefits" ((in 459 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 371 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 799 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "No bonuses and no salary increase" ((in 138 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Las Vegas , Augusta , Knoxville , Spartanburg , Ocala , Miami , Nashville , Houston , Atlanta , Albuquerque , Oak Ridge , Fayetteville , Fort Smith , Dallas , Pompano Beach , Orem , Fishers , San Angelo , Norman , Starkville , Tampa , Hamilton , New York , Panama City , Wise , Sumter , Lake City , Indianapolis , Asheville , Morristown

Foundever reviews

3.9

78% would recommend to a friend

(19,274 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

2.0

Jun 3, 2023

The good stuff

Call center supervisor (coach)

Recommend

CEO approval

Business Outlook

Pros

Monthly bonus for hitting deliverables

Cons

Never know where your campaign is Heading. Terrible communication. Technology departments are terrible

1.0

May 30, 2023

Health Insurance options expensive

Csr 1

Recommend

CEO approval

Business Outlook

Pros

different projects are available and sometimes I saw people move, you can also move upward to a Coach or other position. Remote work is nice.

Cons

Most other companies offering same type of employment (inbound calls), with same type of project types, seem to pay 1-3 dollars more, have other benefits listed. Health insurance is expensive, for a family of 2 or more expect them to ask you to pay about $600.00 per paycheck. I didnt care too much until my husband lost his job during covid and I had to sign up quickly to cover us and my child. Better shop around.

Foundever Response

3y

Thank you so much for taking the time to voice your opinions. We do believe that insurance is part of the entire Wage and compensation. We have recently changed coverage options to one of the top providers. We do a regular market analysis to ensure we stay competitive and appreciate you providing your feedback Shawn E

3.0

May 11, 2023

Ehh, okay...

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Money was amazing, especially for someone just graduating - Paid during training & MY coaches for training were very helpful. - Nice benefits - Easy hire!

Cons

- Could be VERY stressful, quit 3 months in. - Was my very first job so dealing with so many stressful customers at once & having to take calls back to back was a little crazy for me. - Everybody was quitting so quickly, I only then saw for myself later why.

Foundever Response

3y

Thank you for sharing your thoughtful review. We greatly value the importance of competitive pay and recognize that customer service can be a demanding role, both for our associates and customers. That's why we've introduced our MAX (My Associate Experience) Program, which empowers our associates to voice their opinions and contribute ideas for enhancing our benefits, tools, and training programs for both associates and managers. Rest assured, we will pass along your feedback to the relevant teams so that we can continue to improve and meet the needs of our valued employees. Jasmin at Foundever

Viewing 742 - 744 of 19,274 Reviews

Jobs at Foundever

Compliance Officer North America

Remote

View job

Digital Sales Chat Representative

Customer Service Representative

Early Career and University Programs Manager - Remote.

Customer Service Representative

Foundever

Foundever reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The good stuff

Health Insurance options expensive

Ehh, okay...

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