Is Frontier a good company to work for as a Local Service Representative?

Local Service Representative professionals working at Frontier have rated their employer with 4.5 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Frontier employees being 3.4 out of 5 stars. Search open Local Service Representative Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Local Service Representative interview questions at Frontier .

Does Frontier pay Local Service Representative employees well?

Local Service Representative professionals rate their compensation and benefits at Frontier with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Local Service Representative salaries at Frontier.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

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Frontier

Frontier Local Service Representative reviews

4.5

99% would recommend to a friend

(18 total reviews)

Nick Jeffery

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Senior management

4.7

Culture & values

4.5

Compensation and benefits

4.0

Work/Life balance

3.5

Career opportunities

Local Service Representative employees have rated Frontier with 4.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Local Service Representative professionals have an excellent working experience there. Frontier is rated 26% above average by Local Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

4.0

Aug 1, 2025

My Review

Local manager

Recommend

CEO approval

Business Outlook

Pros

My personal situation allows the freedom to act and do business without excessive hindrance. As a result, I have the opportunity to learn details of other programs and interact with other areas of the company. This streamlines the problem/solution process by allowing direct interaction with the folks who can help.

Cons

I have unique responsibilities that aren't mirrored throughout the company. Therefore, as I build paths to get the job done; I'm sometimes faced with systemic walls that have to be hurdled. I guess that can be experienced in any business.

Frontier Response

11mo

We’re always striving to create a positive culture that empowers our employees to thrive. We’re glad you’ve experienced that at Frontier. Thank you for taking the time to share!

4.0

Jul 29, 2025

Challenging job

Local manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, bright future for fiber, customer sentiment is high, good work/life balance depending on what department you are in

Cons

micro-managed in some departments, manpower stretched due to lack of hiring of field forces, company is becoming more reliant on contractors that do not provide the same level of quality that employees do, changes made without input from field

Frontier Response

11mo

We’re always striving to create a positive environment where our employees can succeed. We note and appreciate your feedback as it helps us work toward a better future. Thank you.

5.0

Jul 25, 2025

Great Company to work for

Local manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for, great pay and benefits.

Cons

Some departments could use some improvement with staffing and organization.

Frontier Response

11mo

We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!

Viewing 1 - 3 of 18 Reviews

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Frontier

Frontier Local Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

My Review

Challenging job

Great Company to work for

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