Is Frontier a good company to work for as a Local Service Representative?

Local Service Representative professionals working at Frontier have rated their employer with 4.5 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Local Service Representative Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Local Service Representative interview questions at Frontier .

Does Frontier pay Local Service Representative employees well?

Local Service Representative professionals rate their compensation and benefits at Frontier with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Local Service Representative salaries at Frontier.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

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Frontier

Frontier Local Service Representative reviews

4.5

99% would recommend to a friend

(18 total reviews)

Nick Jeffery

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Senior management

4.7

Culture & values

4.5

Compensation and benefits

4.0

Work/Life balance

3.5

Career opportunities

Local Service Representative employees have rated Frontier with 4.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Local Service Representative professionals have an excellent working experience there. Frontier is rated 26% above average by Local Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

Sep 21, 2020

Pay is terrible for current employees

Local manager

Recommend

CEO approval

Business Outlook

Pros

Company is looking up finally

Cons

Pay structure is terrible. 3 year veterans making 20k less than new hires they train. Makes a tense and awkward environment.

Frontier Response

Thank you for your review. We'd like to learn more about your experience. Please contact us at FrontierCareersFeedback@ftr.com to share more details. Thank you.

2.0

Jul 18, 2019

Communications Company trying to be The Telephone Company

Local manager

Recommend

CEO approval

Business Outlook

Pros

Allows me to pay my Bills.

Cons

No Bonuses, No Raises. High Medical. Very little matching on 401k. Below Industry standard for tuition reimbursement. Very little growth opportunities.

1.0

Nov 2, 2017

Frontier fails due to poor upper managment

Local manager

Recommend

CEO approval

Business Outlook

Pros

No pro's, poor management at the division and above level makes the company a failure at so many levels

Cons

Long hours, lose of bonus, no direction, no control over poor performing technicians

Viewing 13 - 15 of 18 Reviews

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Frontier

Frontier Local Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pay is terrible for current employees

Communications Company trying to be The Telephone Company

Frontier fails due to poor upper managment

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