Is Frontier a good company to work for as a Local Service Representative?

Local Service Representative professionals working at Frontier have rated their employer with 4.5 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Local Service Representative Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Local Service Representative interview questions at Frontier .

Does Frontier pay Local Service Representative employees well?

Local Service Representative professionals rate their compensation and benefits at Frontier with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Local Service Representative salaries at Frontier.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 274 reviews)); "Good Benefits and vacation accrual" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 150 reviews)); "company offers a good salary" ((in 42 reviews)); "Family work environment, great training, work from home opportunities, equal opportunity employer." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad upper management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

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Frontier

Frontier Local Service Representative reviews

4.5

99% would recommend to a friend

(18 total reviews)

Nick Jeffery

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Senior management

4.7

Culture & values

4.5

Compensation and benefits

4.0

Work/Life balance

3.5

Career opportunities

Local Service Representative employees have rated Frontier with 4.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Local Service Representative professionals have an excellent working experience there. Frontier is rated 26% above average by Local Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

3.0

May 7, 2017

Remaining Optomistic

Local manager

Recommend

CEO approval

Business Outlook

Pros

Attention to fixing problems with structure and systems has been on the rise since the company focus shifted out of "acquisition mode".

Cons

Much of the senior management has little knowledge or interest in the technology and infrastructure needed to make informed business decisions that will best serve the company and its customers. Especially copper wire line territories.

1.0

Feb 4, 2017

Pathetic company

Local manager

Recommend

CEO approval

Business Outlook

Pros

None, none, none, none, none

Cons

No forward vision they acquire locations and destroy the workforce using the newly acquired property to buy another all at the cost of losing customers but padding V.P. and aboves pockets.

1.0

Nov 25, 2016

Failing Company

Local manager

Recommend

CEO approval

Business Outlook

Pros

There are some great people to work with from former Verizon employees. The technicians are ver y knowledge and make easy to manage the workload.

Cons

So many, there have started to layoff across the country do to mismanagement. Managers are being demoted and there pay cut by 25%. Great employees are leaving in fear of loosing there pension. There are constant system issues that is causing customers to go elsewhere. It is just a matter of time before the company fails.

Viewing 16 - 18 of 18 Reviews

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Frontier

Frontier Local Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Remaining Optomistic

Pathetic company

Failing Company

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