Is Frontier a good company to work for as a Local Service Representative?

Local Service Representative professionals working at Frontier have rated their employer with 4.5 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Local Service Representative Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Local Service Representative interview questions at Frontier .

Does Frontier pay Local Service Representative employees well?

Local Service Representative professionals rate their compensation and benefits at Frontier with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Local Service Representative salaries at Frontier.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 274 reviews)); "Good Benefits and vacation accrual" ((in 261 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 150 reviews)); "company offers a good salary" ((in 42 reviews)); "Family work environment, great training, work from home opportunities, equal opportunity employer." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad upper management." ((in 90 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

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Frontier

Frontier Local Service Representative reviews

4.5

99% would recommend to a friend

(18 total reviews)

Nick Jeffery

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Diversity & inclusion

5.0

Senior management

4.7

Culture & values

4.5

Compensation and benefits

4.0

Work/Life balance

3.5

Career opportunities

Local Service Representative employees have rated Frontier with 4.5 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Local Service Representative professionals have an excellent working experience there. Frontier is rated 26% above average by Local Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Jul 24, 2025

Frontier

Local manager

Recommend

CEO approval

Business Outlook

Pros

Great company, teams and leadership.

Cons

Budget allowance and restrictions to adding headcount.

Frontier Response

11mo

We’re thrilled to hear you’ve enjoyed working with your team. At Frontier, we aim to create an environment that fosters collaboration, growth, and positivity. Thank you for the review!

3.0

Oct 11, 2023

Frontier LM

Local manager

Recommend

CEO approval

Business Outlook

Pros

Good Director for the field in Indiana

Cons

On call 24×7, no raises, dealing with union employees

Frontier Response

Thank you for taking the time to share. We assure you that staying current, both for our employees and our customers, is a top priority for us. We note and appreciate your feedback as it helps us work toward a better future. If you’d like to share more about your experience, please contact FrontierCareersFeedback@ftr.com

2.0

Oct 16, 2022

Upper Managment Talks the Talk

Local manager

Recommend

CEO approval

Business Outlook

Pros

Colleagues foster great team environment and many co-workers across the spectrum are great to work with.

Cons

There seems to be a disconnect between upper and middle management.

Frontier Response

Thank you for your feedback, as it helps us work toward a better future. Please know you can share more about your experience by contacting FrontierCareersFeedback@ftr.com.

Viewing 4 - 6 of 18 Reviews

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Frontier Local Service Representative reviews

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Frontier LM

Upper Managment Talks the Talk

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