Frontier Customer Service (CSR) reviews

3.2

36% would recommend to a friend

(74 total reviews)
avatar

Nick Jeffery

19% approve of CEO

17% positive business outlook

Customer Service (CSR) employees have rated Frontier with 3.2 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Frontier is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

74 reviews
5.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Salaries, respectful, nice place, friendly and good manners.

Cons

more salaries increase, opportunities to work at home.

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Frontier Response
1y
Thank you for taking the time to share! We’re thrilled to hear you were able to take advantage of the benefits and perks offered. Ensuring our employees feel valued is crucial to us. Thanks, again!
3.0
Jan 6, 2025

Salary

Recommend
CEO approval
Business Outlook

Pros

Competitive salary for the area.

Cons

Not certain about the future.

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Frontier Response
1y
We’re so glad to hear you’ve enjoyed the benefits offered. We aim to ensure all employees feel valued. Thank you for taking the time to share!
4.0
Oct 4, 2024

Acxount manager

Recommend
CEO approval
Business Outlook

Pros

Brand recognition, good product offerings

Cons

To many daily meetings, territory limitations.

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Frontier Response
1y
We’re always striving to create a positive culture that empowers our employees to thrive. We’re glad you’ve experienced that at Frontier. Thank you for taking the time to share!
Viewing 4 - 6 of 74 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.