Frontier Customer Service (CSR) reviews

3.2

36% would recommend to a friend

(74 total reviews)
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Nick Jeffery

19% approve of CEO

17% positive business outlook

Customer Service (CSR) employees have rated Frontier with 3.2 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Frontier is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

74 reviews
1.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Union bases and decent pay

Cons

No room for advancement. Micromanaged. Metrics not met=no job=unemployment benefits denied

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Frontier Response
1y
Thank you for your review. We are always working to ensure the lines of communication between teams are open and our employees are heard. We encourage you to contact us at FrontierCareersFeedback@ftr.com to share more about your experience.​
2.0
Aug 6, 2024

It’s ok

Recommend
CEO approval
Business Outlook

Pros

Excellent support and guidance when needed.

Cons

Too many cons to list especially management.

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Frontier Response
1y
We assure you that we continually strive to create an equal environment where all employees can advance their careers. We’re sorry that you had a negative experience with your management team. If you’d like to share more, please know you can contact us at FrontierCareersFeedback@ftr.com.​
4.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are amazing

Cons

Tied to a phone all day

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Frontier Response
2y
It’s great to hear that you enjoy the benefits offered at Frontier. We’re always striving to make sure our employees feel valued. Thanks for your review!​
Viewing 7 - 9 of 74 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.