Frontier reviews

Upper management has unrealistic expectations of their technicians and local supervisor in all area's. I have seen several great supervisors let go over unrealistic work loads on techs. There are so many outside equipment issues, god just so many and nothing is getting down about! A Technician will call for a cable pair change and have to wait 1 hour because the person in line assignment has no experience and was not properly trained before being put on the phones. I have also experienced customers in the Eastern States have no DSL for weeks to months. Yet Frontier does not want to give credit. This is a on going issue that went on for 2 years. Its all sell, sell, sell. I will never understand how a company can advertise a product that Frontier still does not have the equipment to install in the Central Office.

There is more work than lightly staffed people can handle. Requirements are always changing and adding more work than the teams can support. Management doesn't care about the people as long as they look good to upper management. You are expected to put the company before everything including your Family, dreams, and health. There is no QOL. All senior management cares about is how they get there jobs done. Employees can be replaced and are no consequence. They tout retaining and growing talented people, however there actions drive the best people away. For a communications company they have the absolute worse communications. Everything is a fire and there are no extinguishers.