Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

2.0

Feb 24, 2021

Not a place for EQUAL Opportunities

Blended customer care

Recommend

CEO approval

Business Outlook

Pros

Medical/Dental/Vision/401K/Paid Vacation/ Co-workers/Honestly can't think of anything else

Cons

Low pay, even lower raises/ No advancement within the company/Biased(different rules AND pay for different people doing the same job)/The Banter chat only has people who have time on their hands(admin, supervisors), meanwhile, blended agents are getting hours cut when they're available for more than 5 minutes/Retention rate is always high which means more work for us / Higher-ups make mistakes (without accepting responsibility) and the agents closest to the callers pay for it (take the blame)/ Things that could help us aren't implemented even though we know what works/

Frontline Call Center Response

5y

We are sorry you had a bad experience and will take this feed back into consideration as there will always be opportunities for improvement or change in our management styles. We do encourage and welcome exit interviews as a way to provide specific, experience based feedback that we can look into deeper. We are a performance based company and list our wages transparently in our job ads. It was good to hear you found value in the benefits we provide.

1.0

Nov 18, 2019

Not worth your time, soul sucking,

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home, not much else.

Cons

Poor management, bad benefits, cronyism very prevalent.

1.0

Oct 21, 2019

Direct managers were great, upper management was terrible

Sales representative

Recommend

CEO approval

Business Outlook

Pros

My direct boss was helpful and worked with us as much as possible.

Cons

Extremely micromanaged. Poor benefits. Breaks are discouraged. Forced to call the same 100 or so numbers every day because they did not get appropriate leads.

Frontline Call Center Response

6y

Thank you for posting your review. We are a performance based company and endeavor to always set clear expectations around job performance expectations at the time of employment. We fully endorse taking breaks and in fact have a Supervisor team who reminds people to should they not. We are sorry you had a bad experience and will take this feed back into consideration. Relying on clients to provide leads can at times be a frustrating experience and your feedback will be noted for future endeavors. We are always working hard to improve our training, increase benefits as able and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.

Viewing 7 - 9 of 86 Reviews

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