Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

1.0

Mar 6, 2019

Going downhill fast

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Remote job and a great place to be at first

Cons

When I first started working there, there was a nice feel to the company. People seemed to care about you as a person and you could always ask for help. It wasn't perfect or anything but it was a great place to be. Not too long ago some things got changed up and our jobs suffered because of it. We used to feel like a team and everyone would be helping on calls and in our chat rooms. I hope they turn things around soon. I was relieved to go because you could see it going down hill very fast. I was surprised that some of the accounts that we are trained to take calls for are still with the company since most of their calls weren't getting answered like they used to.

Frontline Call Center Response

7y

Thank you for posting your review. We are a call center and change happens, sometimes this can be several changes at once. While we do our best to use the proper change management techniques, it may have a temporary impact on those already trained while new support agents are being added to the team. We are sorry if this was your experience and will take this feed back into consideration. We are always working hard to improve our agent management and encourage our employees to provide regular feedback as there will always be opportunities for improvement or change.

3.0

Nov 25, 2016

Professional Fundraiser

Professional fundraiser

Recommend

CEO approval

Business Outlook

Pros

No experience required, paid weekly, decent bonus structure. Business casual dress code Monday through Friday and casual on Saturday morning shift.

Cons

Designated call lists and campaigns employees are in are up to office managers discretion instead of strictly work performance which allows for favoritism which can negatively or if you're one of the favorites, positively affect your bonus pay. Base pay reduced from 11.65hr to minimum wage if less than 38.5hrs are worked in the week. Mandatory 9am Saturday morning shift after getting off Friday at 9pm, exhausting with only one day off, Sunday.

Frontline Call Center Response

8y

Frontline Call Center is based out of Washington state. The vast majority of our employees are remote agents, working in 12 different states, including Washington. This review appears to be for a completely different company.

4.0

Jan 7, 2024

Amazing

Call center agent

Recommend

CEO approval

Business Outlook

Pros

it is a remote job, paid training, amazing people

Cons

not flexible, not enough employees, no sick days to pro.

Viewing 10 - 12 of 86 Reviews

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Jobs at Frontline Call Center

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Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

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