FullStory reviews

3.0

45% would recommend to a friend

(196 total reviews)
avatar

Scott Voigt

58% approve of CEO

34% positive business outlook

FullStory has an employee rating of 3.0 out of 5 stars, based on 196 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FullStory employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

196 reviews
2.0
May 15, 2023

Sugar, we’re going down

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FullStory off the get go was an exciting place to be. They pump you with the FullStory “koolaid” and make you believe everything about the company is amazing… which it was at one point. Individuals on your team can be really great coworkers and people fighting for a shared goal. Definitely a place to learn sales the hard way and a place you can understand the struggles of selling in a saturated market, if you’re looking for that experience.

Cons

The market is saturated and fullstory is losing… bad. Look at some competitors on Glassdoor and you will see their employees experiences are much more positive than they are at fullstory. Probably because those people are actually successfully closing deals. Fullstory is an overpriced product. They were able to argue the price at one point, but they haven’t updated their product as competition has caught up with them. Because fullstory is losing, no one throughout the sales organization is hitting their numbers. Leadership is only looking out for themselves and pretending that things are getting better, but they’re not.. The company has done multiple layoffs and a re-org, which demoted people and promoted people that should not have been promoted. It made no sense, and as a result of this people are leaving left and right. They have now lifted their “hiring freeze” in desperation to stop the churn from happening.

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FullStory Response
3y
Thank you for sharing your experience working at FullStory – even if it wasn’t a great one. FullStory has weathered a lot of change within the past year as we look to meet the current macroeconomic environment -- it's understandable that you felt disappointed. It hurts to hear that we could have done better, but we are listening and working on taking steps to help FullStorians be successful in their roles and careers. Your feedback is a gift, so thank you again for sharing.
1.0
Feb 15, 2023

The reviews are correct. favoritism and culture issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is really great. People on my team became my friend and helped me find next job after layoff. The culture in groups other than the sales team is really good. some really good people that i got to meet because i came here.

Cons

too much to write. things to be aware of if you are thinking about taking a job here are a. in my opinion, all of the culture issues you read about on here are true. not my direct boss, but his boss, and others played favorites and it was very very visible and felt on the team. b. pricing seems high and you have to discount a lot to sell it in small business sales c. never felt like anyone had any idea what was going on, told different things by different people a lot when trying to figure out what to do and what works.

avatar
FullStory Response
3y
Thank you for sharing your experience with us in detail. We really do take it to heart to improve and grow here at FullStory. During our period of hyper-growth, there were many shifts and changes in both territory alignment and management. We acknowledge this was difficult and recognize that we have room to improve. We know that FullStory, and our managers, don’t get it right all the time, but we are absolutely committed to continuing to better train and equip leaders at all levels so that team members’ experiences continue to improve. Again, thank you for sharing your experience with us. While it stings to hear that your experience here could have been better, what you’ve shared with us will help us grow, and we appreciate it.
2.0
Apr 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Great product in a huge market Even on high $ deals the ROI strong All the tools you need to do your job Full remote Solid benefits

Cons

TLDR: in the pursuit of higher than ever revenue goals the growth team has become a churn and burn. Middle management is unapproachable and front line managers are becoming neurotic micromanagers. Favoritism undermines hard work. In a 2 month period we've gone from being AE's with a majority of closed deals resulting from inbound leads to being told we're half SDR now. Don't get me wrong there's nothing wrong with needing to outbound, it's just not how they sold the position. Bait and switch. Pair that with higher quotas, raised pricing, smaller territories, harder to attain accelerators and less warm leads per rep because of excessive hiring and you set reps up for failure. Be very weary of what they tell you as far as reps attaining quota and what the day to day looks like while interviewing, especially for the growth segment, I know of people just hired who have been very surprised. In addition to the above, there are a handful of reps that seem to be favorites to management and somehow always get the highest value leads "randomly" assigned to them. You know, the leads that end up closing for 5x more than the average deal size. Perfect fit companies with deep pockets always seem to already be in these reps names or get assigned to them and this continues until you end up with a few reps 200-300% to quota while the rest of us struggle to get to 70%. You're made to feel like you're making excuses or undermining others success if you notice this inequality but anyone who knows how to use Salesforce can see what's going on. Middle management leads with ego. On all hands they speak in pleasantries about being committed to helping you develop and earn more but in practice they're the type of sales leaders who want to give off an intimidating demeanor so you fear them and work harder instead of leveling with you to understand your challenges and look for solutions. They also preach Clarity and Empathy as an organization yet I can say I've been treated with the opposite in recent months.

Viewing 13 - 15 of 196 Reviews

Glassdoor has 196 FullStory reviews submitted anonymously by FullStory employees. Read employee reviews and ratings on Glassdoor to decide if FullStory is right for you.