GEICO Customer Service Representative (CSR) II reviews

Extremely stressful, too much emphasis on things that don't affect the claim or the call, too much emphasis on taking the next call and too little emphasis on properly handling claims assigned to you. Many, many associates in therapy and on Xanax. GEICO is the embodiment of doing more with less. Everyone is overworked and their work suffers for it. If your "dependability" score drops because, God help you, you got sick, it takes forever to bring it back up and you're stuck in your position and shift, no ability to bid out. It amazes me there hasn't been a workplace shooting there. I survived ten years and finally couldn't take it anymore.

I'm having a hard time thinking of any real cons. The only thing that I suppose could be portrayed as a con (for entry-level service representatives) is their grading and evaluation of each agent and calls handled. They evaluate everything and are very results (numbers) driven. To be fair, they are very clear on what to expect. This position is not ideal for an individual that has difficulty working under direct supervision and has difficulty accepting (sometimes frequent) constructive criticism. They are always looking for ways to improve and get better. Of course, there are plenty of alternative positions within GEICO to consider as well.