Is GEICO a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at GEICO have rated their employer with 2.1 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of GEICO employees being 2.7 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at GEICO now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at GEICO .

Does GEICO pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at GEICO with 2.2 out of 5 stars based on 26 anonymously submitted employee reviews. This is 34% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at GEICO.

What are the top reviewed jobs at GEICO?

Customer Service Representative (1160) , Claims Adjuster (724) , Auto Damage Adjuster (464) , Insurance Agent (319) , Sales Representative (303) , Supervisor (223) , Claims Representative (221) , Sales Associate (207) , Claims Specialist (178) , Insurance Sales Agent (176) , Claims Service Representative (170) , Customer Service Representative (CSR) (167) , Licensed Insurance Agent (132) , Claims Supervisor (120) , Software Engineer (103)

What are the pros of working at GEICO according to real employee reviews?

"Great benefits and when you weren't on a call you didn't have to do much" ((in 1602 reviews)); "The pay is good and the bonus structure (if you meet their goal) can be good as well." ((in 1558 reviews)); "The training is great and prepares you for as much as possible prior to dealing with customers." ((in 476 reviews)); "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." ((in 441 reviews)); "Flexible schedule work from home sometimes" ((in 215 reviews))

What are the cons of working at GEICO according to real employee reviews?

"Poor management and over bearing" ((in 734 reviews)); "There is no work life balance and they don't care about their employees at all." ((in 379 reviews)); "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." ((in 281 reviews)); "Upper management do NOT care about you and will make your life miserable." ((in 220 reviews)); "Bad managers ruin the experience" ((in 186 reviews))

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GEICO

GEICO Customer Service Representative (CSR) II reviews

2.1

0% would recommend to a friend

(26 total reviews)

Nancy L. Pierce

Not enough data to show CEO approval

4% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.2

Compensation and benefits

2.1

Career opportunities

2.0

Senior management

1.3

Culture & values

1.3

Work/Life balance

Customer Service Representative (CSR) II employees have rated GEICO with 2.1 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have an average working experience there. GEICO is rated 42% below average by Customer Service Representative (CSR) II professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

26 reviews

4.0

Jun 8, 2015

Great Company!

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Good benefits, profit sharing, excellent pay!

Cons

Positions can be challenging, you have to have a desire to strive

3.0

Apr 15, 2015

GEICO is a grreat stepping stone for those people wanting to enter the Corporate World!

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

*People *Benefits *Opportunities *Training (You can never be over-trained) GEICO is simply one of the best companies I have worked for and they truly do love their employees. If they did not care about their people, then why invest $30,0000 and more into them?

Cons

My experience with GEICO was rough because I realized I was not cut out for a corporate job nor could I sit still for more than an 8 hour shift. I am someone who has to be up at it wherever I go. As my managers knew, I was never fond of micromanagement but now I know why they do it. GEICO is a company focused on numbers and they hire people who they know can get the job done. If you do not enjoy being pushed to your absolute best, then this company isn't for you. But don't think for one second that they won't help get you there (some supervisors were more helpful than others but for the most part, people rocked!).

4.0

Mar 31, 2015

Really great experience. Geico makes it fun.

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

Great support and management. Train you on everything and pay for your licensing. Work really hard to get you to succeed and promoted.

Cons

Busy call center atmosphere. You get 17-18 calls monitored monthly and if you miss 2 then you are considered failing. Calls harshly monitored, you can fail an entire call for the slightest thing.

Viewing 22 - 24 of 26 Reviews

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GEICO Customer Service Representative (CSR) II reviews

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Great Company!

GEICO is a grreat stepping stone for those people wanting to enter the Corporate World!

Really great experience. Geico makes it fun.

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