Gallagher Sr. Resolution Manager reviews

Pay is mediocre, merit increases are minimal to non-existent, PTO is WAY below industry standard, QA metrics are ever evolving, you can be performing well and it's almost as though they don't want you to and implement a new metric to downscore youm

The workload is grueling and quite frankly ridiculous for one person. Expect to put in over 40 hours per week. You'll be doing a job that is much better suited for two people. Once you're no longer a trainee, resources, guides, examples, and training/reference materials are skeletal and hard to find. Supervisors are even more overwhelmed than adjusters. They usually work well into the night every night. Salary is mediocre. Annual raises are usually between 2-3% (if you get one). If you raise issues to management that need time or money to fix don't expect to hear back.