Poor Management: Those place in management positions are either very, very inexperienced or they are employees who did not perform in other areas and got moved to management. Many of the don't understand the business.
Does Not Practice What They Preach: The company has (for the most part) great research and intentions but very poor execution. They are very concerned with the bottom line and have abandoned many of their early values.
Poor Leadership: The leadership has no experience outside of Gallup and continue to make big gambles with no pay off, they invest time/money in the wrong places, and they make poor decisions that cause the culture of the company to decline.
Culture of Fear: There is very little trust in the leadership and management and the employees react out of fear now. No one trusts that the engagement surveys are confidential, they are afraid to speak their opinions, people too worried about the number of hours they work and cannot focus on the big picture.
Poor Pay Structure:The incentive structure is all wrong and rewards the wrong behaviors.
Poor Placement: Due to the management having little knowledge about true professional development, people not positioned in the right places on accounts, they are not hired based on their experience (or if they are they end up getting placed where they cannot leverage their experience).
Growth and Advancement Opportunities: There really aren't any. Again, management has no idea how to professionally develop their associates. It's rare to have a manager that has more experience than the employees therefore, not only is there little formal training, but there is no informal training or mentor ship. There is a very flat structure and not a lot of movement available.
Technology: Behind the curve and prohibiting growth.
