Gap Inc. reviews

3.6

65% would recommend to a friend

(2,802 total reviews)
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Richard Dickson

72% approve of CEO

59% positive business outlook

Gap Inc. has an employee rating of 3.6 out of 5 stars, based on 2,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gap Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Oct 18, 2015

It use to be great

Recommend
CEO approval
Business Outlook

Pros

Discount, 4 weeks PTO and flexibility in your schedule, Work with lots of passionate people

Cons

Constant Change, Constant manager turnover. This use to be the best company to work for. Lots of people 20+ years are leaving the company. Unrealistic expectations with no payroll to support them. Upper management is out of touch. It is about who you know to move up. It never was this way before.

1.0
Jun 13, 2023

Company is a sinking ship

Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance. Late nights to finish a deliverable before a presentation were rare - once a quarter at most. Employee discount. I love Banana Republic and Gap kids, so the 50% discount at the specialty stores and 30% off outlet/factory was incredible. 12 weeks paternity leave (6 weeks fully paid, 6 weeks at 50% pay)

Cons

The company laid people off in an effort to flatten the organization, and on the same day, VPs announce new Senior Directors/backfill roles, thus adding back layers. Leadership has no clue the direction they want to go. Each brand operates in its own silo. It makes sense for each brand to have a different strategy since they serve different customers, but internally, it's ridiculous each brand uses its own terminology for the same roles and even different templates for presentations. Directors lack confidence. Competitors like Abercrombie and Fitch are performing better than us, despite the recession. People are still shopping, even if they're pulling back. They are just spending money on stylish clothing. Gap's clothes are boring and uninspired. The Dap and Brooklyn Circus showed signs of creativity and style, but then Gap drops a Barbie line that's just pink Barbie in the Gap logo. My spouse perfectly described the line- "Barbie would never wear these". Banana Republic did well and released great collections in 2022, but then dropped a turd with the Western inspired line. It looks like a poorly copied version of Double RL. Old Navy went overboard with the inclusivity and seems to have never recovered.

1.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Free cold brew at the office (but only on certain floors)

Cons

Gap's financials continue to expose them quarter after quarter as a failing company. There is a gross disconnect between executive leadership and the work being done. During my 18 month tenure at Gap, I was laid off twice, received no top down guidance on goal setting each quarter, and continued to watch as the leadership team pivoted/changed directions before allowing the last reorg to take effect. In 5 months, I witnessed 3 additional reorgs between my 2 layoffs.

Viewing 13 - 15 of 2,802 Reviews

Glassdoor has 3,108 Gap Inc. reviews submitted anonymously by Gap Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Gap Inc. is right for you.