Gartner Client Success Manager (CSM) reviews

3.7

77% would recommend to a friend

(30 total reviews)
avatar

Gene Hall

99% approve of CEO

31% positive business outlook

Client Success Manager (CSM) employees have rated Gartner with 3.7 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Client Success Manager (CSM) professionals have a good working experience there. Gartner is rated in line with the average (within 1 standard deviation) by Client Success Manager (CSM) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

30 reviews
4.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Gartner has an excellent culture; everyone is willing to help you be successful. Lots of opportunities to grow and make an impact professionally and personally. Collaborative environment with servant leaders. High performers, supportive leadership Great chapter in your career at any level

Cons

-pay is not at standard in comparison to others in the same role within tech or research firms -workload is high; which compromises quality customer centric time needed to grow and mitigate risk on accounts -boundaries are needed to avoid burnout…enforce work/life balance -hybrid working model is enforced, moving away from previous remote first mentality…this is impacting certain orgs and trickling down from the top, losing good talent as a result

Viewing 13 - 15 of 30 Reviews

Glassdoor has 10,265 Gartner reviews submitted anonymously by Gartner employees. Read employee reviews and ratings on Glassdoor to decide if Gartner is right for you.