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      Gateway Ticketing Systems

      Engaged Employer

      Gateway Ticketing Systems reviews

      3.4

      61% would recommend to a friend

      (71 total reviews)
      avatar

      Michael Andre

      61% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      71 reviews
      1.0
      Jun 17, 2014

      Don't Trust The Hype

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This could actually be a very good company, but they need to look into the company culture. Time-off requests are granted. They encourage you to take your vacation time. Pay is decent, but you could probably make more money elsewhere. People are generally laid-back, most people in this company have families and kids.

      Cons

      It’s funny how a slew of 5 star ratings came in a little over a week. The HR department probably caught wind of a less than stellar view of the company and asked people to write positive reviews. There is a small group of people that are rabidly biased about this company. This company suffers from groupthink. The lifers have bought into the groupthink and will not bring new ideas to the table. If you’re new this can be very frustrating, and it feels like nothing ever gets done. If you’re interested in being micro-managed then this is the perfect job for you. You’re going to have to log every minute into a homegrown product called GTSWIN. This is a double-edged sword. Logging every minute of your time may be tied to your bonus and/or yearly raise. It’s good while you are getting those raises and bonus because no one is really looking that closely. As soon as you are determined a “B” or “C” player everything gets scrutinized more thoroughly and they will use everything they can against you. “B” and “C” players not necessarily determined on work performance, they are more than likely determined on your relationships with the management team. Firing of people is inconsistent. If the executive team likes you, you’ll be repositioned. If the executive team doesn’t like you, you’ll be fired. This has nothing to do with the actual work you have performed.

      avatar
      Gateway Ticketing Systems Response
      12y
      Hi Anonymous, Thank you for your feedback. We are always looking to improve Gateway Ticketing Systems and your review is helpful to let us know what to work on. Hopefully you participated in our recent employee survey that was part of our second quarter initiative to focus on culture. I think we've got a great culture here as you can see from the many long-time employees who are passionate about the company and our customers. It's not perfect - no company is - and we know we can always improve and will keep working to do so. You mentioned the need to log your time. It's a basic metric we use for understanding how our business is operating. We use it to understand where our projects are, and to identify support issues to escalate if they're taking longer than expected to resolve for a customer. At times we have provided incentives above and beyond your salary to promote more use of the system when it's been lagging. My door is always open if you'd like to stop by and meet with me in person. I'd love to hear your thoughts on ways to keep our "A" players and how we might address your other concerns. I'm very enthusiastic about the future of Gateway Ticketing Systems and I hope you can be, too. Kind regards, Michael
      5.0
      Apr 4, 2014

      Great company to work for!!!

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family oriented, exciting industry, great people to work with. Travel opportunities.

      Cons

      This company exists in a rural location

      5.0
      Apr 3, 2014

      I call it how i see it ...

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Flexible work schedule including "work from home" days * 401K match, technology stipend, annual bonuses, holidays & personal/vacation days * Great opportunity for personal and career growth * Gateway consistently shows great appreciation to employees * Computers/Laptops are replaced every 4 years * Corporate Events: XMAS Party, Wii Bowling tournament (with trophies), R-Phillies games, sponsored lunches, BBQs, healthy lifestyle challenges, professional masseuse visits, and more ... You can "get ahead" in any department by taking the time to learn the product and understand how the customers bend, twist and stretch the application to meet their business needs !! Work hard and you will be noticed and rewarded in such a small company. Management is always willing to spend its department budget on both hardware and software to help you do your job better. Cascading messages from upper management is effectively distributed through daily 15 minute "huddles" with your department.

      Cons

      The pros outweigh the cons 10 fold but I've listed mine here: * No corporate wide INTERNAL training initiative for an ever expanding product line * Logging time can become an exhaustive administrative task * Occasional meetings & conference calls during non-business hours since we are a global company * Code needs refactoring and clients do find and report bugs with each new release * Some people feel entitled to park in handicapped spots rather than parking 1/2 a block away in the street where parking is always available. (WTF: Sorry this is a personal pet peeve ... but seriously)

      Viewing 64 - 66 of 71 Reviews
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      ReviewsGateway Ticketing Systems reviews

      Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.