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      Gateway Ticketing Systems

      Engaged Employer

      Gateway Ticketing Systems reviews

      3.4

      61% would recommend to a friend

      (71 total reviews)
      avatar

      Michael Andre

      61% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      71 reviews
      5.0
      Apr 2, 2014

      I have been working at Gateway for over 3 years.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gateway has interesting and friendly people, a great benefits package (WFH flexability, insurance, 401k match, vacation, etc), and most importantly, the work is exciting and engaging! Being able to look at the real world impact of projects that we work on and the direction this company is headed is truly exciting. There is a continuous improvement culture here, and as such our processes are constantly being looked at and adjusted as needed. It is definitely a good thing!

      Cons

      A lot of projects that come in are custom development, however the product is aging and there are many areas that would benefit from redesign. We do not have the resources to handle this effort however. Most (but not all) position require detailed logging of time, due to metrics required by management. This is a necessary evil I believe, but easily the biggest negative of working at Gateway. The fact that not all employees are required to log time also creates a double standard. Due to the fact that most employees time logging is viewable by anyone at anytime, it can also lead to micromanagement, which hurts company morale and productivity.

      avatar
      Gateway Ticketing Systems Response
      10y
      Dear anonymous, I appreciate your feedback with regard to time logging. Gateway Ticketing Systems is a metrics-driven organization, so understanding how much effort goes into our products to enhancement them is important to us. As you mentioned, some employees are not required to log their time. Those are usually situations where the person's work is wholly focused in a single area and not spread among numerous projects. We have also since changed our internal system so that time logged isn't viewable by people outside of management or HR, which should address your specific concern. Of course, it's not the company's goal to micromanage people, so if you feel this is actually occurring, please let your manager or human resources know. Kind regards, Michael
      3.0
      Oct 28, 2013

      Dissatisfied to Neutral

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has a good work/life balance.

      Cons

      Company is highly dependent on clients feeding development and there's a general lack of creativity by the company. The company keeps trying to band-aid an outdated product. Enhancements are often full of bugs and are never fixed unless enough clients complain.

      5.0
      Dec 9, 2017

      Great, challenging place to work.

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful new building. Place is full of great, smart people. Interesting industry, great customers. Very friendly, familial atmosphere. Middle management is particularly strong. As a developer, work is interesting and challenging.

      Cons

      Really hard to think of any. Maybe the lunch room is too cold? :-)

      Viewing 10 - 12 of 71 Reviews
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      ReviewsGateway Ticketing Systems reviews

      Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.