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      Gateway Ticketing Systems

      Engaged Employer

      Gateway Ticketing Systems reviews

      3.4

      61% would recommend to a friend

      (71 total reviews)
      avatar

      Michael Andre

      61% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Gateway Ticketing Systems has an employee rating of 3.4 out of 5 stars, based on 71 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gateway Ticketing Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      71 reviews
      2.0
      Oct 1, 2017

      Not terrible, not great

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked at this company for several years and there are a lot of great people who worked there (some still do). The new location is really nice and helped get rid of a lot of problems at the old one (like parking!). Flexible work time is nice, and most benefits are okay. Some newer people were a breath of fresh air.

      Cons

      Now a family owned company, so you really have to make sure that those people like you. This wasn't as bad when the company was owned by a few people but has gotten a lot worse in the last year. Definitely a place where you have to watch your step. A lot of new people have come in over the past few years, but a lot of the good ones didn't stay. Other comments people made about women are pretty fair. If you're a woman and some people don't like you, it's like watching Mean Girls. Working with the technology is difficult and it's hard to learn. There wasn't much effort to improve the quality when I was there and too much finger pointing when issues came up. It would probably take less time to just fix the problems.

      4.0
      Feb 18, 2016

      Great Place full of Smart People

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working at Gateway for almost a decade and have to say by and large it's a really wonderful place to be. It's very flexible in terms of start and end times of your day as well as having a generous work from home policy. Most people are permitted two days a week from home as a general rule, but exceptions around children, feeling under the weather, appointments are almost always honored. As with any place, as long as the employee is productive and adding value, things are pretty sweet. There are also very smart people here; creative problem solving is appreciated and even lunch time conversation can be incredibly stimulating. There is a lot of laughing in the hallways and people generally seem to enjoy being there. There are free drinks available via a soda fountain, a stocked fridge and monthly company happy hours to celebrate employees' birthdays complete with cake and beer and soda. The company is also quite transparent about their financials, sharing all information in a monthly company meeting. Efforts are made to keep the company apprised of what is happening in each of the departments. There are some interesting benefits, the most unique of which is a 50% reimbursement program on the purchase of technical equipment. If I buy a new laptop at home, Gateway reimburses me 50% of its cost. The people, the people, the people. Smart, funny, caring and great people to be around.

      Cons

      There are some problems here like anywhere else. There seems to be a hesitance to share ideas with executive management because they are not always met with an open attitude. There also seems to be a problem with really getting information shared inter-departmentally as everyone is working so hard that luxuries like communication and documentation can sometimes fall by the wayside. There is also a clique-ish-ness that has cropped over the past few years that does feel great. If you're not one of the 'cool kids', it can feel like a middle school environment. Career paths are often not available for many positions, although that's getting a bit better as the company grows.

      3.0
      Sep 11, 2017

      Smoke and mirrors

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lovely building and flex time (for those allowed to take it).

      Cons

      Managers with any kind of management training or know-how are let go or, more often, leave -- especially women. Favoritism abounds and bad behavior is overlooked if you are "in" with upper management. The software utilizes an archaic architecture model and language, making it difficult to hire exceptional developers. Advancement is tied more to who you know, than what you know.

      avatar
      Gateway Ticketing Systems Response
      8y
      We work hard to ensure that our casual and flexible work environment can be enjoyed by all our employees. A skilled leadership team is important to every company, including ours, so we provide our managers with leadership training and other sources of professional development. We utilize individual development plans to ensure we are supporting our employees who are interested in pursuing their career in various roles throughout the company. Our product development team has many exceptional developers, and all have opportunity to work with a variety of languages and platforms from desktop to web and cloud. Our developers work on a rotational basis through support, development and R&D, so everyone has the opportunity to work on new projects and be part our agile development environment. - Michael
      Viewing 13 - 15 of 71 Reviews
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      ReviewsGateway Ticketing Systems reviews

      Glassdoor has 78 Gateway Ticketing Systems reviews submitted anonymously by Gateway Ticketing Systems employees. Read employee reviews and ratings on Glassdoor to decide if Gateway Ticketing Systems is right for you.