Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Oct 3, 2023
Recommend
CEO approval
Business Outlook

Pros

They have a group of smart and capable people. The prevailing culture is that of a collaborative one. People tend to like each other and work well together

Cons

Many employees are laid off on the hush hush and you just find out that someone is gone one day. The inner circle of management knows that while people like each other on a personal level, the execution on the work end is poor. Cross functional projects tend to fizzle out with little to no impact. Ambitious goals are not met. Compensation is a big problem area - punchline is that it's low. Should come as no surprise since this is a PE owned company. The typical Silicon Valley company offers some form of RSU but here there's only modest equity for higher level management. So their hope to draw talent is only through cultural sell and remote-work capable.

5.0
May 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay seems to be getting better, and high level management is focusing on employee growth and health. Solid work life balance and does not seem to be pushing to force people back to work. Lots of company events to attend, and the culture in general is pretty solid.

Cons

Pay is still not on par with other competitors but hopefully that is getting better. Bonus is tied to company forecasted performance. If sales doesn't hit the goal, it can penalize the entire employee base that relies on gencentive. (bonus structure), even if they set the bar too high.

Viewing 301 - 303 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.