Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Selling and supporting cloud software is a great industry, Genesys is an industry leader in our niche, and Genesys leadership has a great vision for long term success.

Cons

Workload can be above average at times; some of our back office issues are frustrating to deal with and require manual effort to fix.

2.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Great pay and flexible work from home options

Cons

While they seem to be trying to improve, to survive this culture you have to try and accept people spend a lot of time looking for someone else to blame and slandering people/teams when they aren't around to defend themselves. New people struggle with this which is why in 12 months I saw 5 people resign from a relatively small team (10-15).

Viewing 316 - 318 of 2,707 Reviews

Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.