Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "Work Life Balance is Good" ((in 220 reviews)); "Benefits are great" ((in 138 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 91 reviews)); "great team and people to work with" ((in 84 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Layoffs are frequent and at times done in a demeaning way to those being laid off." ((in 41 reviews)); "No training" ((in 19 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 14 reviews)); "Leadership sets the tone for the company and that tone has been very political, selfish, unempathetic, rampant with favoritism, and ripe with indecision around strategy and direction." ((in 10 reviews)); "Experienced some bullying from C" ((in 5 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,708 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Jun 7, 2023

Great people, salaries could be more in line with market

Staff product manager

Recommend

CEO approval

Business Outlook

Pros

Great team, nice office, good extras to your base salary, 100% flexible hours and trully hybrid work.

Cons

Salaries are NOT in line with what other big techs in the market are offering. You will need to weight in whether you want to enjoy your job, or to get paid to what you're worth in the market.

5.0

Jun 6, 2023

Wonderful place to work !!

Associate ai/ml engineer

Recommend

CEO approval

Business Outlook

Pros

- Great work culture - Clear insights into the grand structure of projects - Smooth on-boarding with wonderful induction directly with Director - Highly talented and knowledgeable managers and team mates - Professional gear for work - Structured workflows with clean and clear guidance - Flexible work hours with zero pressure - Regular team guild sessions for technical insights - 1-on-1 sessions with manager for pampered footsteps into the workflow (HUGELY APPRETIATED)!! - Regular Managerial anonymity sessions where anyone in the team can drop anonymous comments on the problems that they are facing or improvements that can be done at team level. [NEVER SEEN BEFORE!!!] - Exploratory work flow with access to top end gear to train intense Generative AI LLMs

Cons

- None so far, really appreciate everything as mentioned in Pros

5.0

Jun 6, 2023

Great company

Service & engagement team leader

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, great product, leading technology, lots to learn and grow!

Cons

Leading in our quadrant and staying on top means a fast and demanding environment.

Viewing 592 - 594 of 2,708 Reviews

Jobs at Genesys

Direct Response Representative

Business Development Representative

Business Development Representative- West

Customer Success, Director

Sr. Customer Success Manager, Strategic Account

Genesys

Genesys reviews

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Great people, salaries could be more in line with market

Wonderful place to work !!

Great company

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