Dec 11, 2019
Genesys reviews
4.2
83% would recommend to a friend
Tony Bates
92% approve of CEO
83% positive business outlook
Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).
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3K reviews
5.0
Dec 4, 2019
A New CEO, A New Energy, A Shared Vision with Thorough Alignment
Current employee, more than 5 years
Indianapolis, IN
Recommend
CEO approval
Business Outlook
Pros
I believe Genesys is in the best shape since 2016 when it acquired Interactive Intelligence. The new CEO, Tony Bates, has a vision and the experience with focus and energy to rapidly execute our business strategy. He is enabling our teams to fully align across the global organization. It is exciting to apart of this new era. The innovations in the CX Industry are changing the landscape very quickly. Our R&D investments (AI), our ability to scale through partnerships, and our commitment to our customers make Genesys a true leader in this industry. The Indianapolis office is just one of many wonderful Genesys sites, but it is the largest site, and has an incredible culture with over 20 years of history of innovation and development. It is a cross-functional site with senior leadership and every department in the organization represented in Indy. The work-life balance is wonderful. The compensation and benefits are excellent. We have a cafe and health clinic on site....and a very cool gym with free wellness classes for employees. The culture of the Indy site is strong, and a group of committed employees called the EAC do a great deal to create an inclusive environment with many functions and events throughout the year. Genesys is a big part of the Indy tech scene and the broader business community. They're committed to supporting business organizations and non-profits including food banks, Habitat for Humanity, Employ Indy and the American Cancer Society. Genesys has a wonderful relationship with business and governmental leaders in Indy.
Cons
There is a great deal of change, but that is just the pace of a leading technology company in the industry. New innovations and processes are always being implemented, but I think we are headed in a direction with more forethought, more confidence, and a better pace and rhythm to the business than in recent years. Some reviews sound concerned about new cloud-based entrants in the market, but in my opinion, that only bolsters our position....we are in a space where investors want to be, and we are now acting like a leader in the market, so our value will continue to grow. We are more focused than in years past, and we are building an experienced team which executes at a higher level.
4.0
Nov 25, 2019
Great company overall! A great place to make an impact
Current employee, more than 1 year
Indianapolis, IN
Recommend
CEO approval
Business Outlook
Pros
- The marketing organization is growing and changing, so the variety of work is refreshing and keeps me challenged. - It is a flexible place to work. It is still a 9-5 job but there are no issues if you need to work at home. Almost everyone I know takes Fridays as a WFH day. - Everyone is friendly and the culture is fun! Fun things are planned fairly regularly (happy hours, parties, etc.) and I feel like I've gotten a good chance to develop relationships with colleagues. - The benefits are good! Open time off is very nice.
Cons
- A lot of Management by rumor-mill sometimes. Org changes have not been communicated well by leaders. Sometimes, I feel like I am in the dark - The performance management and development process is not well enforced. It exists but nobody I know follows it. Because of this, it seems like career development is not prioritized. It doesn't seem obvious how to grow your responsibilities or move up within the company.
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