Genesys reviews

4.2

83% would recommend to a friend

(2,711 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Nov 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, great benefits, on-site clinic, lots of employee activities / events, wonderful people, an on-site cafe, modern / collaborative workspaces, work from home flexibility - overall a great place to learn and grow.

Cons

Always growing and changing which can be hard to keep up with if you're not used to it! Otherwise no cons.

5.0
Nov 18, 2019
Recommend
CEO approval
Business Outlook

Pros

The company is continuing to plan and evolve employee satisfaction through on-site meetings, happy hours, and opportunities to meet one another outside of conference calls. The atmosphere has changed consistently as it is always growing, but has maintained interest in the employees.

Cons

If you don't like moving, changing, and evolving quickly, you may not love working at this tech company.

5.0
Oct 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Energetic workplace with lots of room and encouragement to grow professionally. I found an alternate career path within the company that I'd never considered anywhere else. Many of my colleagues at Genesys started in one department and found happiness in a totally different one.

Cons

Siloed organization where one hand doesn't always know what the other is doing

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Genesys Response
6y
Thank you for your positive review. It’s great to hear that you took the opportunity to create your own career path at Genesys. Being able to learn new skills and work in different departments or functions allows you to grow and can also break down silos between teams. If you haven’t seen our CX Heroes videos you should take a look. They are great stories of real people who use Genesys software in unique ways. Check out Kate’s story here https://www.youtube.com/watch?v=y7UfKKqZed8. Best, Greg (Greg Buck, Global Talent Brand Manager)
Viewing 607 - 609 of 2,711 Reviews

Glassdoor has 3,045 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.