Golden 1 Credit Union reviews

Executive leaders need to exit, they make decisions that are holding the organization back and choose partners that can not deliver on contract terms. CEO does not empower employee and does not want to hold vendors accountable. She is not willing to move to other vendors that can scale and grow the organization. Blame errors on staff not being in the office instead of the old clunky technology stack and practices that have been haphazardly thrown together to meet an arbitrary deliver date, instead of doing this right the first time with quality in mind. The burden gets placed on IT to fill the gaps and burning out staff who have to fight for pay raises and to work remotely which has become a standard. This is a VERY low trust high verify culture, where Team members including leaders are not trusted and empowered to do their jobs and require multiple layers for approvals for nearly everything.

Upper management is clueless. They focus more on the credit Union's public image rather than how effective or efficient their services are. The systems are severely outdated which gives you more work, than you feel you get paid for. There is very high turnover due to extreme micromanaging, instead of creating achievable goals and a great incentive plan to motivate people to work harder. There are huge silos between departments with departments that are supposed to work closely together actually arguing with each other. Worst of all there is a massive blame culture within the culture. The company doesn't train employees well then throws everyone under the bus when things go wrong, rather than focusing on solutions, systems, education and training so that employees have the knowledge and tools to do the job well. Changes in procedure are never communicated in a timely manner and when they are implemented it is done in the most disorganized way. When employees, are unable to do things effectively, due to this disorganization, they get written up. It's almost as if you are set up for failure from the beginning. Also, there are extreme politics and favoritism within this organization. This can stifle or even stop your career advancement.