Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 414 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

63% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and understanding store manager" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 89 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

63% would recommend to a friend

(414 total reviews)

Catherine Meloy

54% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Career opportunities

3.3

Work/Life balance

3.3

Senior management

3.0

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

414 reviews

3.0

Mar 26, 2024

Goodwill Employee

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

As an employee of Goodwill industries, the only pro's I could possibly name are the people that you get to work with and the diversity within the company.

Cons

Management is a big issue, and the pay rate is not worth the amount of labor you have to put in on a day-to-day basis if you plan on working here, please be aware it is only a good position if you plan on staying temporarily. I have worked here for a minimum of 3 years and plan on finding a different career path soon. The goods that the company gets shipped in is another big issue the company relies on donations you might get lucky sometimes but majority of the time there is never any good product to provide for customers.

1.0

Mar 23, 2024

Worse place I’ve ever worked

Retail merchandiser

Recommend

CEO approval

Business Outlook

Pros

Insurance is mandatory. You must opt out. Wouldn’t say it’s a positive.

Cons

Everything. It’s like working in a prison work camp, but less humane, safe, or clean. Think communism disguised as capitalism.

2.0

Mar 22, 2024

Underpaid and Unappreciated

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

The good reason to work for Goodwill is flexible scheduling, laid back at times, and good work life balance.

Cons

Cons are poor management, high demands with not enough donations, expected to price gouge, have to let customers down consistently with closed dressings rooms, high prices and low quality items.

Viewing 70 - 72 of 414 Reviews

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Goodwill

Goodwill Retail Support Associate reviews

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Goodwill Employee

Worse place I’ve ever worked

Underpaid and Unappreciated

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