Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.1 out of 5 stars based on 414 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

65% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 15% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and understanding store manager" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 89 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

65% would recommend to a friend

(414 total reviews)

Catherine Meloy

57% approve of CEO

44% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Culture & values

3.4

Senior management

3.4

Career opportunities

3.3

Work/Life balance

3.1

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

414 reviews

2.0

Mar 9, 2024

Okay first job, not ideal

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Gained a lot of varied experience Keeps you busy all day Flexible hours Learn many skills during training

Cons

Strict micro-management Can be unaccommodating to injury, sickness, death in the family, disability, etc. Watched through cameras by management and above at all times Many broken essentials in the store that took months to get fixed (phone, case doors, equipment) Work standards raised while employee numbers lessened

3.0

Feb 28, 2024

Goodwill Experience

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Technology systems used and HR work well with employees. That is what I love about the company.

Cons

Strict policies rules and lack of transparency when it comes to rewarding workers when meeting corporate quotas are one of the biggest cons.

2.0

Feb 14, 2024

Micromanagers

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Nice customers, not really much else

Cons

Minimal pay, corporate doesn’t treat store employees fair

Viewing 73 - 75 of 414 Reviews

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Goodwill Retail Support Associate reviews

Ratings by category

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Reviews by job title

Okay first job, not ideal

Goodwill Experience

Micromanagers

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