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      Grand Living

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      Grand Living reviews

      3.0

      33% would recommend to a friend

      (52 total reviews)

      Dan Peterka

      66% approve of CEO

      23% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.0

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.7

      Culture & values

      2.5

      Senior management

      Grand Living has an employee rating of 3.0 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Grand Living employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      52 reviews
      1.0
      Jul 9, 2025

      Grand Living - Grand Disappointment

      Activities coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      free lunch and free food

      Cons

      My experience at Grand Living was extremely disheartening. The company presents itself with polished branding and promises of excellence — both to employees and residents — but behind the scenes, it’s a very different story. Management is primarily focused on cutting costs, even at the expense of quality and employee well-being. They expect high performance from staff without offering fair compensation or meaningful support. There’s a significant gap between what leadership preaches and what they actually practice. Unfortunately, the company seems more concerned with appearances than substance. The work environment is filled with gossip, favoritism, and unprofessional behavior — from senior leadership down. It’s a toxic atmosphere that can take a toll on even the most dedicated employees. Grand Living claims to model itself after Ritz-Carlton standards, but fails to deliver on even basic principles of respect and authenticity. Many aspects of the culture feel performative and insincere. Unless there are major changes in leadership and values, I wouldn’t recommend Grand Living to prospective employees.

      avatar
      Grand Living Response
      1y
      Thank you for taking the time to share your feedback. While we are disappointed to hear that your experience at Grand Living was not a positive one, we value all perspectives and are committed to listening and learning from both current and former team members. Grand Living is built on a foundation of service, respect, and integrity. We take concerns about culture and leadership seriously and are continuously working to ensure that our values are reflected in the everyday experience of our team members and residents alike. While we cannot comment on the specific circumstances of your departure, we can affirm that we hold all team members—regardless of role—to a consistent standard of professionalism and accountability. Our goal is always to support our teams with clear expectations, meaningful recognition, and opportunities for growth, while maintaining a respectful and collaborative work environment. We recognize that no organization is perfect, and we remain committed to continuous improvement. We thank you for your time at Grand Living and wish you the best in your future endeavors. — Grand Living Leadership
      1.0
      Jan 16, 2025

      Not the Ritz Carlton of senior living

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful building with amazing residents. The location makes it a fantastic place to enjoy your downtime or lunch breaks.

      Cons

      They claim to model themselves on the Ritz Carlton, but they are just another average Assisted Living provider. They have no clue about Independent Living and continue struggle with resident retention. The community leadership leaves a lot to be desired and there is a total lack of trust. They are beholden to their equity partners in a way that prohibits them from following through with their mission. They should have stuck to building their own buildings instead of the 3 latest acquisitions. If you plan on working here, ask to meet the management team for lunch before accepting. If you are a top performer, they will ride you until you break or demote you as you burn out. This place will leave a bad taste in your mouth about senior living.

      avatar
      Grand Living Response
      1y
      Thank you for taking the time to share your concerns. We are sorry to hear that your experience with us was not in line with the standards we aim to uphold. We take all feedback seriously and are committed to continuously improving our workplace and services. We understand that leadership, communication, and employee well-being are critical to maintaining a positive environment for both staff and residents. We regret that your experience did not reflect this. Please know that we are actively working to address areas where we can improve, including staff retention and management practices, to ensure that everyone feels valued and supported. If you would be open to discussing your experience further, we would appreciate the opportunity to learn more and work towards addressing your concerns. You can reach us at hr@grandliving.com.
      2.0
      Nov 24, 2024

      Do Not Recommend

      Floor staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      The residents are very nice

      Cons

      Hardly any communication honestly. No one really knows what is going on between departments or even same position within departments. Kitchen staff has a terrible attitude but can't blame them as Chef Taylor is a nightmare. He watches the cameras even when he is off work so he can criticize and knitpick the staff constantly. I've heard him accuse staff of ridiculous things. The residents are great. Very friendly, very few issues with them. Management needs a lot of work. Although I did hear Laura took over BM so it will probably get a little better. Pay sucks. Costs residents so much money (upwards of 5k/month) but where does it go? Not to the staff. The employee menu is a joke although they do supply 1 meal per shift. It's the same 4 unhealthy things. You can't even get fruit or vegetables and the kitchen staff will literally take half of your fries. Management will tell interviewees or new employees that their turnover rate is minimal but that is VERY untrue. There is a new face almost every day. Maybe it's okay as a starter job and to know where you don't want to end up but realistically you can't live off the pay here so no one will stay long term. If you work somewhere full time, you should be able to pay your bills without having to get 2 part time jobs. Every position is necessary to help the company run smoothly so they should not treat people as indispensable.

      avatar
      Grand Living Response
      1y
      Thank you for sharing your candid feedback. We sincerely regret that your experience did not meet your expectations. We strive to foster a positive work environment and are genuinely concerned by the challenges you've described. Clear communication, fair compensation, and a supportive management structure are vital to any successful team, and we acknowledge that there is always room for improvement. We take your comments about the kitchen staff, management, and employee benefits seriously and will work to address these areas in order to better support our team. We also appreciate your recognition of the residents and the positive atmosphere they bring to the community. We are always seeking ways to improve staff retention and morale, and your input will help guide our ongoing efforts in those areas. If you're open to further discussion, we'd welcome the opportunity to speak with you directly about your concerns and how we can improve as an organization. Please feel free to reach out to hr@grandliving.com
      Viewing 4 - 6 of 52 Reviews
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      Glassdoor has 54 Grand Living reviews submitted anonymously by Grand Living employees. Read employee reviews and ratings on Glassdoor to decide if Grand Living is right for you.