Is Graybar a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Graybar .

Does Graybar pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Graybar with 2.8 out of 5 stars based on 33 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Graybar.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Graybar offers a great and competitive benefits package" ((in 223 reviews)); "Great people and atmosphere." ((in 74 reviews)); "Branch culture is great." ((in 34 reviews)); "A lot of great coworkers" ((in 26 reviews)); "You do not have to work weekends ever good work life balance" ((in 21 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 105 reviews)); "Low pay but they send recent college grads all over the country for “training” where they basically just party." ((in 100 reviews)); "No training from management" ((in 44 reviews)); "Low salary makes it hard to not look else where" ((in 27 reviews)); "Some managers have outdated styles (also getting better)." ((in 22 reviews))

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Graybar

Graybar Customer Service Representative CSR reviews

2.8

9% would recommend to a friend

(33 total reviews)

Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Ratings by category

3.2

Work/Life balance

2.8

Compensation and benefits

2.4

Diversity & inclusion

2.3

Senior management

2.2

Culture & values

2.2

Career opportunities

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

5.0

Sep 11, 2024

Solid place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good company culture and coworkers

Cons

Work can sometimes be stressful

Graybar Response

We appreciate you taking the time to share your experience. We're glad to hear that you value our company culture and enjoy working with your coworkers. We are committed to providing support and resources to help our employees manage their workloads effectively. Your insights are valuable as we strive to improve our work environment continually. If you’d like to share more about your experience, we encourage you to connect with our HR team.

1.0

Sep 10, 2024

Don't work here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

3 weeks' vacation was pretty nice.

Cons

Management is terrible. The culture is diabolical.

Graybar Response

We're sorry to hear that your experience at Graybar has not lived up to your expectations. We strive to cultivate a supportive culture and effective leadership. We encourage you to reach out to our HR team if you'd like to discuss any concerns further.

4.0

May 12, 2024

Overview

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great work environment for everyone

Cons

Seasonal employe for a project

Viewing 10 - 12 of 33 Reviews

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Graybar Customer Service Representative CSR reviews

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