Graybar Customer Service Representative CSR reviews

2.8

9% would recommend to a friend

(33 total reviews)
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Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

33 reviews
1.0
Nov 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits. Generous vacation and sick days provided.

Cons

Horrible computer database. Employee passed away during work hours and company would not close branch for that day.

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Graybar Response
1y
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to create a supportive and professional workplace. We would welcome the opportunity to connect with you directly. Please feel free to email reviewfeedback@graybar.com if you'd like to discuss further.
3.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Culture, benefits, manager, work life balance

Cons

Not lots of options for remote work

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Graybar Response
1y
We value hearing from our employees and appreciate you sharing your thoughts. We're glad to hear that you appreciate our company culture, benefits, supportive management, and work-life balance, as these elements are core to our mission at Graybar. We continuously review our policies to ensure they align with our company goals. Your input is important to us as we strive to create the best possible work environment. If you have additional thoughts or feedback, please feel free to email reviewfeedback@graybar.com.
5.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Has a good work life balance

Cons

Can be crazy busy at timesheets

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Graybar Response
1y
We appreciate you taking the time to share your experience. We're glad to hear that you appreciate the work-life balance at Graybar, as it’s an important aspect of our company culture. We understand that work can be quite busy at times, and we're always looking for ways to improve our processes to help manage workload effectively. Please reach out to our HR team if you'd like to share additional feedback.
Viewing 7 - 9 of 33 Reviews

Glassdoor has 1,312 Graybar reviews submitted anonymously by Graybar employees. Read employee reviews and ratings on Glassdoor to decide if Graybar is right for you.