Is Graybar a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Graybar .

Does Graybar pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Graybar with 3.0 out of 5 stars based on 127 anonymously submitted employee reviews. This is 6.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Graybar.

How happy are Customer Service (CSR) professionals working at Graybar?

28% of Customer Service (CSR) employees at Graybar would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Graybar with a 3.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (71) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Graybar offers a great and competitive benefits package" ((in 208 reviews)); "Great people and atmosphere." ((in 81 reviews)); "Branch culture is great." ((in 28 reviews)); "A lot of great coworkers" ((in 26 reviews)); "You do not have to work weekends ever good work life balance" ((in 21 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 110 reviews)); "Low Pay and doesn't increase every well with inflation.....Living pay check to pay check!" ((in 108 reviews)); "No training provided" ((in 43 reviews)); "Low salary makes it hard to not look else where" ((in 29 reviews)); "Some managers have outdated styles (also getting better)." ((in 24 reviews))

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Graybar

Graybar Customer Service (CSR) reviews

2.8

28% would recommend to a friend

(127 total reviews)

Kathleen M. Mazzarella

22% approve of CEO

35% positive business outlook

Ratings by category

3.1

Work/Life balance

3.0

Compensation and benefits

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Culture & values

2.3

Senior management

Customer Service (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

1.0

Aug 16, 2014

Worst job experience ever!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They offer a great benefits package, that your not able to actually benefit from for two years.

Cons

Everyone there hates their job but is stuck there. Extremely man dominated and older employees are bitter to new or younger employees. Most position require much more duties than in the job description. They always talk about moving up, but unless someone likes you it will never happen.

4.0

May 14, 2014

Nice benefits - somber atmosphere

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Graybar has a full line of products to offer and is very concerned about excellent customer service.

Cons

To me, it seemed like a very somber place to work. I would walk in every morning, upbeat and cheerful, saying good morning, etc. Unfortunately, however, it was always "crickets." No response - seems like a negative atmosphere, like an under current of anger. Maybe it was my approach - not sure about that - but, it seemed like it was very difficult to "break in." There were lots of folks who got along with each other - but, again, it was difficult for me. Take this into consideration when you evaluate working here. It's my view - and I was fired.

3.0

Feb 12, 2014

Eh, it's ok.

Account manager

Recommend

CEO approval

Business Outlook

Pros

There are many decent vendor trainings that they host or send you to. Graybar has good benefits, company car, laptop and cell phone.

Cons

The pay wasn't great. Locked in to a low salary for a couple years, then give you extreme budgets to get too. Pay doesn't reflect amount of margin dollar sales. Not a lot of support. Some management is lacking. Many unnecessary meetings.

Viewing 118 - 120 of 127 Reviews

Jobs at Graybar

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Graybar Customer Service (CSR) reviews

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Reviews by job title

Worst job experience ever!

Nice benefits - somber atmosphere

Eh, it's ok.

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